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Forums » List all forums » » Forum: General Discussion » » » Thread: Reminders not working |
| Posted by nswow at Apr 14, 2015, 5:39:36 PM |
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Reminders not working We have been using localendar for many years, but in the last few months reminders have not been getting sent on a recurring event. It is important that club members get this reminder. Appreciate the help. |
| Posted by support at Apr 16, 2015, 12:19:25 PM |
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Re: Reminders not working Can you please provide an example event (date+title) for which a reminder was set but you did not receive an email? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by nswow at Apr 18, 2015, 12:03:26 AM |
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Re: Reminders not working April 14th Chapter Meeting |
| Posted by nswow at Apr 20, 2015, 11:58:23 PM |
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Re: Reminders not working is this still the address reminders come from? remind_agent@localendar.com This is the address the list allows, so if it's changed, that could be the issue. If not, then there is an issue on your end. Please assist, thanks. |
| Posted by nswow at Apr 24, 2015, 1:21:19 PM |
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Re: Reminders not working Reminder for tomorrow, Sat 4/25 also did not happen. Please help this is a problem... |
| Posted by support at Apr 29, 2015, 11:10:19 PM |
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Re: Reminders not working For some reason (and we are checking into this) a number of members do not have their country set correctly. It was obvious to me when I checked your calendar to add an event and saw the drop-down for your timezones was empty. Without an event timezone, localendar did not know when to send a reminder. We've corrected this issue for all presently affected users. It does not seem to occur for new users, but we will keep alert. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by nswow at May 1, 2015, 4:58:22 PM |
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Re: Reminders not working Well, that sounds good, except our event this Sat reminder didn't happen, and I made a test event for today that also didn't happen. Is there something else that needs to be done? |
| Posted by nswow at May 5, 2015, 12:28:37 AM |
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Re: Reminders not working Hello?? Still not getting reminders and riding season is starting. We're paying for this service, please help asap. Thanks. |
| Posted by support at May 11, 2015, 3:37:47 PM |
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Re: Reminders not working I added a test event to your calendar with a reminder, and I received it correctly. Can you also try the same? Something 15 minutes in advance should be fine. Also make sure emails from remind_agent@localendar.com are not going to your spam folder. We will continue testing on our side. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by nswow at May 12, 2015, 12:34:00 AM |
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Re: Reminders not working OK, this time the test event did send a reminder. But we have an event tomorrow that should have sent a reminder yesterday and did not. Will i have to recreate all my events? |
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