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This topic has been viewed 404 times and has 11 replies

nswow
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Joined: Sep 19, 2004
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Reminders not working	Reply to this Post Reply with Quote
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We have been using localendar for many years, but in the last few months reminders have not been getting sent on a recurring event. It is important that club members get this reminder. Appreciate the help.

[Apr 14, 2015, 5:39:36 PM] [143.115.159.57]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
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Re: Reminders not working	Reply to this Post Reply with Quote
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Can you please provide an example event (date+title) for which a reminder was set but you did not receive an email?
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Apr 16, 2015, 12:19:25 PM] [190.4.77.237]

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nswow
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Posts: 23
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Re: Reminders not working	Reply to this Post Reply with Quote
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April 14th Chapter Meeting

[Apr 18, 2015, 12:03:26 AM] [50.163.2.91]

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nswow
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Joined: Sep 19, 2004
Posts: 23
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Re: Reminders not working	Reply to this Post Reply with Quote
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is this still the address reminders come from? remind_agent@localendar.com

This is the address the list allows, so if it's changed, that could be the issue. If not, then there is an issue on your end. Please assist, thanks.

[Apr 20, 2015, 11:58:23 PM] [50.163.2.91]

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nswow
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Re: Reminders not working	Reply to this Post Reply with Quote
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Reminder for tomorrow, Sat 4/25 also did not happen. Please help this is a problem...

[Apr 24, 2015, 1:21:19 PM] [143.115.159.58]

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support
localendar Expert

Joined: Aug 9, 2022
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Re: Reminders not working	Reply to this Post Reply with Quote
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For some reason (and we are checking into this) a number of members do not have their country set correctly. It was obvious to me when I checked your calendar to add an event and saw the drop-down for your timezones was empty. Without an event timezone, localendar did not know when to send a reminder.

We've corrected this issue for all presently affected users. It does not seem to occur for new users, but we will keep alert.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Apr 29, 2015, 11:10:19 PM] [24.189.166.198]

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nswow
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Re: Reminders not working	Reply to this Post Reply with Quote
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Well, that sounds good, except our event this Sat reminder didn't happen, and I made a test event for today that also didn't happen. Is there something else that needs to be done?

[May 1, 2015, 4:58:22 PM] [143.115.159.58]

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nswow
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Re: Reminders not working	Reply to this Post Reply with Quote
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Hello?? Still not getting reminders and riding season is starting. We're paying for this service, please help asap. Thanks.

[May 5, 2015, 12:28:37 AM] [50.163.2.91]

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support
localendar Expert

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Re: Reminders not working	Reply to this Post Reply with Quote
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I added a test event to your calendar with a reminder, and I received it correctly.
Can you also try the same? Something 15 minutes in advance should be fine.

Also make sure emails from remind_agent@localendar.com are not going to your spam folder.

We will continue testing on our side.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 11, 2015, 3:37:47 PM] [24.189.166.198]

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nswow
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Joined: Sep 19, 2004
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Re: Reminders not working	Reply to this Post Reply with Quote
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OK, this time the test event did send a reminder. But we have an event tomorrow that should have sent a reminder yesterday and did not. Will i have to recreate all my events?

[May 12, 2015, 12:34:00 AM] [50.163.2.91]

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