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Posted by KeystoneEnrichment at Aug 15, 2015, 3:02:34 PM
My reminders are now being sent out
Hi - I have a handful of events on my calendar set up to send reminders, however, the reminders are not being sent. For example, today I have 5 events and two have reminders set up with a 6 hour lead time. No messages have arrived and it is 2.5 hours before the event. Is there an issue with the mail agent? This was working fine a couple of weeks ago. Thanks!

Posted by OPwebmaster at Aug 15, 2015, 4:21:50 PM
Re: My reminders are now being sent out
I had a similar occurrence. I posted lots of reminders with reminder times from 5 minutes to 2 hours on 8/14 (yesterday). The reminders would have triggered between 12:45 PM (EDT) and 7:45 PM. As of midnight, none had been received.

I opened my Email for the 1st time today (Aug. 15) at about 11 AM. They were all there! So something delayed them from somewhere between 11 and 23 hours.

I posted something on the forum, and also sent in a Support ticket about these on 8/14, but no response to either as yet.

I just tried to send new reminders with 5 minute delays. NONE were received! So either the problem has reoccurred, or there is now a time lag in the Localendar system.


Harry

Posted by support at Aug 21, 2015, 10:59:19 PM
Re: My reminders are now being sent out
KeystoneEnrichment had filed a support ticket and responded that emails were now working correctly. Nothing seems wrong on our side.

OPWebmaster, 5 min reminders are tricky; especially if you are trying to test an event 5 minutes from now. Your clock may say 4:54 for example, so you try a 5:00 event with a 5 minute reminder. If our server time is 4:55 however, and your PC is off, you're not going to get anything.

Not sure how fine you were trying to slice things, but in the example above if my PC said 4:54, I'd still do 5:05 w/ a 5 min reminder when testing.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by OPwebmaster at Aug 23, 2015, 4:13:17 AM
Re: My reminders are now being sent out
Marc:

They have all worked since 8/17, but were touch and go before then.

I recognize the issue on when I send in the reminder vs. when I want to receive it, but your warning is well taken. I always allow at least 5 minutes between when I request it, and the time I want to receive a reminder (i.e., if I want the reminder at 10:00 PM, I make sure I post it before 9:55 PM.) And all mine are in the same time zone, so that is not an issue.

When trying to sort through this, I wondered if there was a way that I could send the reminder when the event was ADDED, as opposed to when the event OCCURS? In my case, that would actually work better, since my users are not scheduling meetings, but are asking for help on a certain date/time.

Is this possible?


Harry

Posted by support at Aug 27, 2015, 2:07:37 AM
Re: My reminders are now being sent out
You can already set up a notification for when a visitor adds an event to the calendar (under Options). Is that what you're after?

Btw - somewhere (sooo many posts wink ) you asked about expanding the email address fields. There are 2 now, and each is 400 chars for a total of 800 chars. I checked and there are no plans to expand these fields at this time.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by OPwebmaster at Aug 28, 2015, 5:04:56 AM
Re: My reminders are now being sent out
Marc
 
You can already set up a notification for when a visitor adds an event to the calendar (under Options). Is that what you're after?

That is the idea, but it says 'Notify ME of new....'. Can I change code somewhere so that goes to my googglegroups.com address instead of to my personal Email address? Then I would not have to worry about Reminder Emails.

 
Btw - somewhere (sooo many posts wink ) you asked about expanding the email address fields. There are 2 now, and each is 400 chars for a total of 800 chars. I checked and there are no plans to expand these fields at this time.

You get so many posts because you are just so popular biggrin

The 'Schedule a reminder email' fields on the Add Events page do indeed hold 400 characters each. But rather than doing a cut and paste of the emails each time, it is easier (and one less place for my users to make a mistake) to list them under Reminder defaults on the Options->General page, so they pop up automatically on the Add Events page, and all one has to do is check the boxes.

But the email fields on the Options->General page only hold 100 characters each-not the 400 (400 would be fine for me).


Harry

Posted by support at Sep 22, 2015, 12:39:35 AM
Re: My reminders are now being sent out
The default under Options->General will now allow 400 chars in each field.

Sending the "A new event has been added" emails is currently only possible to your (calendar owner) email. But being able to change this is an interesting idea.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by OPwebmaster at Sep 24, 2015, 3:59:55 AM
Re: My reminders are now being sent out
Marc:
 
The default under Options->General will now allow 400 chars in each field.
Thanks for making this change.
 
Sending the "A new event has been added" emails is currently only possible to your (calendar owner) email. But being able to change this is an interesting idea.
I hope you will consider it. You probably are thinking of a sophisticated solution, such as an additional option to the ‘Allow Visitors to Add Calendar Event’ list. But there is an easy fix for now. Just expand the ‘New Email Address’ space on the Options->Security page from 50 spaces to 100 (or even 75). That way at least two normal length Email addresses can fit in the space. Because one of my Email addresses (not used for any of my Localendar accounts) is very short, I ADDED it to my Email address for OJPpatrol already in use. I then created some new events, and the notices got sent correctly to BOTH addresses.

Your documentation says that Email address is used if your password is lost/forgotten. Is it used for anything else? What information does Localendar require when one says he forgot his password, before it is sent to him? My fix might be a problem with normal Localendar uses, but since OJPpatrol has limited access and requires a unique password for each user to sign in, I don’t see a problem in my case.

There is one thing that you could do, that would greatly help me. The notices you send include the Title text, the Description text, and the event date. But they do NOT include the starting time, or the selected Category. Thus whoever receives these notices must open the calendar, and search that date to see what might fit the text. Adding the starting time and Category would solve this problem.

For most Localendar users, the ‘Schedule a reminder email’ on the ‘Add Event’ page works fine to remind people of upcoming meetings and appointments already scheduled. But in my case, checking the ‘Notify me of new events via email’ box below ‘Allow Visitors to Add Calendar Events’ on the Options->General page is best, because the volunteer patrol coordinates their activities with the Police, and the Police want to know as soon as something has been scheduled. Since volunteers sometimes decide a week in advance, and other times an hour in advance, a reminder Email based on a specific time before the event is not really practical. Plus, that is one less variable that they have to set.

Thanks again,


Harry

Posted by support at Sep 28, 2015, 2:44:07 PM
Re: My reminders are now being sent out
 
I ADDED it to my Email address for OJPpatrol already in use. I then created some new events, and the notices got sent correctly to BOTH addresses.


Yes, that is possible, but we don't recommend it b/c of the security risks. We haven't explicitly stopped members from doing this (and you are not the first)

We'll consider adding a separate notification option, but please be aware that having 2 "personal" email addresses means it is possible for someone else to request a password email reset for your account.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by OPwebmaster at Sep 29, 2015, 4:56:20 AM
Re: My reminders are now being sent out
Marc:
 
 
I ADDED it to my Email address for OJPpatrol already in use. I then created some new events, and the notices got sent correctly to BOTH addresses.


Yes, that is possible, but we don't recommend it b/c of the security risks. We haven't explicitly stopped members from doing this (and you are not the first)

We'll consider adding a separate notification option, but please be aware that having 2 "personal" email addresses means it is possible for someone else to request a password email reset for your account.


I recognize that someone else on my Google calendar list could request a reset, but since the Email address for this account which Localendar sees is MY Email address as well as Google Calendar, at least I will get the Email that Localendar sends out, and I will know that a password change is occurring. For this account, I think the risk is small.

So just expand the space to 75 or 100 characters, and add the event starting time and selected Category to the notices that Localendar sends out (as explained in my previous Email), and I will be all set. blushing

Harry

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