localendar Forums Homepage

Print at Sep 21, 2018, 12:50:39 PM View all posts in this thread on one page
Posted by lmvfm46815 at Jan 22, 2016, 3:55:13 PM
refund
I received an email where your company received $9.95 from my paypal account. I called paypal and they cancelled the payment. She told me to call you and request a refund to paypal. she gave me a phone number that I could not call from my home phone. I don't know why. Anyway I went to the website and followed the instructions and posting this here. Thank you for the calendar, we used it last year but have decided not to continue using it.
transaction # 57N23396LX2379901

Posted by support at Jan 26, 2016, 12:51:00 AM
Re: refund
I could not find a record of that transaction id with Paypal. The last transaction I see for this account was S-38769215TW831635X, dated March 7, 2015 which is very far out of the range which Paypal allows us to offer as a refund.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by lmvfm46815 at Feb 3, 2016, 1:03:42 PM
Re: refund
 
I could not find a record of that transaction id with Paypal. The last transaction I see for this account was S-38769215TW831635X, dated March 7, 2015 which is very far out of the range which Paypal allows us to offer as a refund.



sorry that is what the email said. and this account lmvfm46815 is where your calendar was. the money was taken from my paypal account mh1726@live.com and I don't have an account on here for a calendar.

all I know is I am out the $9.95 and have since removed my bank information from paypal because I have another account that used to use your calendar which I have taken off the website and don't want charged for that as well. You really need to give some phone number that a person can talk to you. I was satisfied with the calendar before it too money from my account without even an email reminder or noticed of intent. that is poor business.

Posted by lmvfm46815 at Feb 3, 2016, 1:07:19 PM
Re: refund
 
 
I could not find a record of that transaction id with Paypal. The last transaction I see for this account was S-38769215TW831635X, dated March 7, 2015 which is very far out of the range which Paypal allows us to offer as a refund.



sorry that is what the email said. and this account lmvfm46815 is where your calendar was. the money was taken from my paypal account mh1726@live.com and I don't have an account on here for a calendar.

all I know is I am out the $9.95 and have since removed my bank information from paypal because I have another account that used to use your calendar which I have taken off the website and don't want charged for that as well. You really need to give some phone number that a person can talk to you. I was satisfied with the calendar before it too money from my account without even an email reminder or noticed of intent. that is poor business.

Your eCheck payment cleared Jan 19, 2016 05:03:05 EST
Transaction ID: 57N23396LX2379901

This is what the email said.
I called paypal and they cancelled the payment but not before it was taken from my bank. paypal said to call you to get the money back.


Hello Margaret Harrison,

The $9.95 USD eCheck payment you made to localendar@yahoo.com has cleared.

Here are the details:

Total amount $9.95 USD
Transaction date January 19, 2016
Transaction ID 57N23396LX2379901
Subject Premium Basic

Posted by support at Feb 6, 2016, 11:08:20 PM
Re: refund
Unfortunately, that's the same transaction # you already supplied, and as I mentioned I cannot find it in our logs or in our Paypal reoprts. It doesn't even follow the normal formation for a Paypal transaction id.

As noted, the only transaction I can find for member name "lmvfm46815" is 3/7/17

I finally found a record based on your last name, and Paypal will still allow a refund to be processed.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by lmvfm46815 at Feb 6, 2016, 11:22:55 PM
Re: refund
thank you received the refund via pay pal.
now please remove calendars with my name or email account

like I said. your service is good. we just aren't using it


Help! | Cobranding | Legal | Privacy Policy | About localendar.com | Contact Us