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Forums » List all forums » » Forum: General Discussion » » » Thread: refund |
| Posted by lmvfm46815 at Jan 22, 2016, 3:55:13 PM |
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refund I received an email where your company received $9.95 from my paypal account. I called paypal and they cancelled the payment. She told me to call you and request a refund to paypal. she gave me a phone number that I could not call from my home phone. I don't know why. Anyway I went to the website and followed the instructions and posting this here. Thank you for the calendar, we used it last year but have decided not to continue using it. transaction # 57N23396LX2379901 |
| Posted by support at Jan 26, 2016, 12:51:00 AM |
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Re: refund I could not find a record of that transaction id with Paypal. The last transaction I see for this account was S-38769215TW831635X, dated March 7, 2015 which is very far out of the range which Paypal allows us to offer as a refund. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by lmvfm46815 at Feb 3, 2016, 1:03:42 PM | ||
Re: refund
sorry that is what the email said. and this account lmvfm46815 is where your calendar was. the money was taken from my paypal account mh1726@live.com and I don't have an account on here for a calendar. all I know is I am out the $9.95 and have since removed my bank information from paypal because I have another account that used to use your calendar which I have taken off the website and don't want charged for that as well. You really need to give some phone number that a person can talk to you. I was satisfied with the calendar before it too money from my account without even an email reminder or noticed of intent. that is poor business. |
| Posted by lmvfm46815 at Feb 3, 2016, 1:07:19 PM | ||||
Re: refund
Your eCheck payment cleared Jan 19, 2016 05:03:05 EST Transaction ID: 57N23396LX2379901 This is what the email said. I called paypal and they cancelled the payment but not before it was taken from my bank. paypal said to call you to get the money back. Hello Margaret Harrison, The $9.95 USD eCheck payment you made to localendar@yahoo.com has cleared. Here are the details: Total amount $9.95 USD Transaction date January 19, 2016 Transaction ID 57N23396LX2379901 Subject Premium Basic |
| Posted by support at Feb 6, 2016, 11:08:20 PM |
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Re: refund Unfortunately, that's the same transaction # you already supplied, and as I mentioned I cannot find it in our logs or in our Paypal reoprts. It doesn't even follow the normal formation for a Paypal transaction id. As noted, the only transaction I can find for member name "lmvfm46815" is 3/7/17 I finally found a record based on your last name, and Paypal will still allow a refund to be processed. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by lmvfm46815 at Feb 6, 2016, 11:22:55 PM |
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Re: refund thank you received the refund via pay pal. now please remove calendars with my name or email account like I said. your service is good. we just aren't using it |
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