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Print at Sep 24, 2018, 6:09:10 AM View all posts in this thread on one page
Posted by ChildrensMusic at Oct 14, 2017, 5:52:38 PM
Hello, Anybody Home?
I bought a $50 subscription on Thursday but I messed up and used a different user name (from an earlier trial I'd forgotten about). Same email address though, so it seemed easy enough for an admin to credit my payment to the proper account and keep my calendar (to which I've already added a bunch of events) at the premium level.

I like the LoCalendar calendar more than any other I've tried, and would even consider increasing my investment to the $150/year co-branding option. However, the lack of response to multiple emails I sent to support is troubling.

This experience is causing me to re-think the idea of using LoCalendar as a big feature on my commercial website. Too bad you may lose a potential long-term customer over what seems like a simple clerical fix.

The receipt for my order is: #2608-3436

Posted by support at Oct 14, 2017, 9:22:54 PM
Re: Hello, Anybody Home?
Have you filed a support ticket? I haven't seen anything come into my queue, but then again, the tickets are batched out to different people.

If you signed up via Stripe ( I can't tell because you didn't supply the original account name you used) the easiest thing to do would be to just cancel your current subscription and re-subscribe under the correct account.

If you signed up via Paypal, we would need to process the cancel/refund for you. If you let me know the member name you used, I can help you.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by ChildrensMusic at Oct 15, 2017, 9:14:19 PM
Re: Hello, Anybody Home?
Hi Marc,

I did file a support ticket but didn't catch the #. My initial account name (that I paid the $50 by mistake) was kidsingerjim. I logged in with that account name and I see where I can cancel my subscription, but it appears that wouldn't result in a refund - only to not renew automatically after a year.

I did pay through Stripe, is there a way that money can be returned so I can subscribe through my current account name (ChildrensMusic)?

Thanks for your help!

Posted by ChildrensMusic at Oct 16, 2017, 12:57:13 AM
Re: Hello, Anybody Home?
I did as you suggested and cancelled my subscription associated with my previous account name (kidsingerjim). I received the following message:

Your subscription has been cancelled and will no longer be renewed automatically.
Your premium features will remain active until your plan ends on October 12, 2018.


So when I pay my $49.95 subscription on my current account (childrensmusic) I will be reimbursed for the $49.95 I mistakenly paid on my old account, correct?

Posted by ChildrensMusic at Oct 16, 2017, 1:24:35 AM
Re: Hello, Anybody Home?
I upgraded my ChildrensMusic account to Premium, but I notice ads are still showing.

They don't go away automatically when you upgrade?

Posted by support at Oct 16, 2017, 4:41:03 PM
Re: Hello, Anybody Home?
You should not be seeing ads at this time.
Also, I've refunded the payment made for the kidsingerjim calendar.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by ChildrensMusic at Oct 17, 2017, 12:44:10 AM
Re: Hello, Anybody Home?
Hi Marc, Thanks so much for following up so quickly.

The Ads are gone. I recognize the upgrade issue was my mistake in the first place. Thanks for addressing my concerns and helping me get this straightened out.

The calendar is working out great for my Weebly site.


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