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Forums » List all forums » » Forum: Announcements » » » Thread: Premium Personal to Premium Webmaster |
| Posted by kmccalendar at Aug 20, 2006, 10:11:27 AM |
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Premium Personal to Premium Webmaster Hello On the 16th August I paid $9.95 to PayPal for the 'Premium Personal', only to find that some of the extra items I wanted to use were in the 'Premium Webmaster'. I would now like to upgrade, but I do not want to lose the original $9.95, being only two day's old. Is there a way to get a refund and start again? I contacted PayPal and they sent me to you. (S-1TR742231H800240C) John Mynard (kmccalendar) |
| Posted by support at Aug 22, 2006, 10:44:57 AM |
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Re: Premium Personal to Premium Webmaster No problem. I refunded/cancelled your existing subscription, and gave you a month of Premium Webmaster so you won't have any downtime. When you get a chance, please re-sign up for the subscription level you decided you need. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by kmccalendar at Aug 26, 2006, 3:17:15 PM |
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Re: Premium Personal to Premium Webmaster Thanks Have just paid for Premium Webmaster John |
| Posted by webmasterTroop723 at Aug 30, 2006, 12:36:35 PM |
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Re: Premium Personal to Premium Webmaster I have an outstanding request to receive a refund for the payment that was deducted from my Pay Pal Account for Premium services I am not receiving. I have already cancelled my subscritpion through PayPal and now want a refund for the payment taken on 8/25/2006. Can you help me with this? |
| Posted by support at Aug 31, 2006, 9:44:51 PM |
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Re: Premium Personal to Premium Webmaster 8/25? Hmmm.. If you had posted here regarding this, I'm sure we could have activated your subscription manually. Sometimes the system PayPal uses to post a transaction back to us fails. In any case, what was the transaction id through PayPal? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by webmasterTroop723 at Sep 2, 2006, 12:48:56 PM |
Re: Premium Personal to Premium WebmasterThanks for your reply. Here is the information directly from PayPal. As you can see, the transaction was originally logged on the 25th. Based upon some of your similar postings in this forum to others wishing to cancel and receive a refund, I logged into PayPal and cancelled our subscription and entered a dispute. I am not sure when premium services ceased to operate as I only need to import our entire calendar once a year and it so happened that this was the week. Hopefully the information I have attached includes the transaction number you need. Best of luck to you. From PayPal Dispute Resolution Center ------------------------------------------------------------------------- Transaction Details -------------------------------------------------------------------------------- Subscription Payment Sent (ID #9WA01107000795929) In reference to:S-9TR750549X0298926 Business Name: localendar.com Email: sales@localendar.com -------------------------------------------------------------------------------- Business Contact Information Customer Service URL: http://www.localendar.com Customer Service Email: support@localendar.com -------------------------------------------------------------------------------- Total Amount: -$29.95 USD -------------------------------------------------------------------------------- Date: Aug. 25, 2006 Time: 04:13:14 PDT Status: Completed -------------------------------------------------------------------------------- Shipping Address: webmastertroop723 (omitted for posting) Confirmed -------------------------------------------------------------------------------- Funding Type: PayPal Funds Funding Source: $29.95 USD - PayPal Account This transaction is subject to a buyer Complaint, Chargeback or an Unauthorized Claim. Go to the Resolution Center to resolve this issue. -------------------------------------------------------------------------------- [Sep 2, 2006 12:34:17 PM] [Link] |
| Posted by support at Sep 7, 2006, 11:23:26 PM |
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Re: Premium Personal to Premium Webmaster I show a completed refund for this in PayPal: Email: xxx@earthlink.net -------------------------------------------------------------------------------- Total Amount: -$29.95 USD Fee Amount: $1.17 USD Net Amount: -$28.78 USD -------------------------------------------------------------------------------- Date: Sep. 5, 2006 Time: 14:31:51 PDT Status: Completed ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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