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Posted by support at Mar 7, 2007, 11:28:40 PM
Subscription Activations, Contact Us, Mail, Reminders, etc
We've become aware of an issue on one of our servers involving which has prevented some Contact Us messages from being received, as well as from some Subscriptions from being activated.

This same issue would also prevent some reminders and emails from being sent (in fact, it all revolves around a particular disk's interaction with our message server)

I'm personally manually activating about 60 subscriptions. Mail should resume normal delivery.

The only item we cannot recover is Contact Us messages that may have been sent in the past several days. So if you haven't received a response (and not already posted your question to the forums), please re-submit your issue.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by MaryBethWrenn at Mar 9, 2007, 10:26:14 AM
angry   Re: Subscription Activations, Contact Us, Mail, Reminders, etc
Mark:
I need your help. I cancelled from your service last year, since I could not place any new events past Jan 2007. I posted on the message boards that I was having technical problems, and I even contacted you via the "contact link."

I loved your product, but since I was not getting any reply to my requests I found another company. I sent out a cancellation request, but since I didn't get a response to my technical questions, I figured you guys just went out of business.

Yesterday I discovered $29.95 was withdrawn from my pay pal account. this is the second time I have contacted you about this matter. Yesterday I recieved a Ticket #36146 confused , today I am posting here.

Please refund my money. I have posted a claim with Pay Pal and hopefully we can resolve this matter.

Sincerely,
Mary Beth Wrenn

Posted by Pa1oma at Mar 11, 2007, 9:59:22 AM
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
My Paypal account was charged on March 11, for an upgrade to Premium Personal that I did not authorize.

This is after I upgraded to Premium Webmaster in February.

Please refund the second charge (Premium Personal).

Posted by TrinityMoscow at Mar 13, 2007, 8:55:07 AM
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
We paid for a subscription renewal back in October but it was not credited to our account. We would like to get rid of the ads as soon as possible. Please check into this for us. Thanks!

Posted by support at Mar 14, 2007, 4:50:14 PM
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
MaryBethWrenn - I see that you have cancelled your subscription. Good idea :-)
Although I still don't understand your initial issue w/ adding events.
I have refunded your recent renewal charge.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by support at Mar 14, 2007, 4:52:02 PM
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
Pa1oma,

The 3/11 charge is not from us. I only show a charge of $29.95 to your paypal account on 2/17 for a Premium Webmaster subscription. This is under Paypal transaction #S-4XW38170A93330110
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by support at Mar 14, 2007, 4:54:53 PM
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
TrinityMoscow,

According to PayPal's records, your payment on 10/28 failed.
(PayPal transaction id S-3K052425H2912092F)

The only other record I have in PayPal for your account is a subscription cancellation on 11/6 (Paypal id S-3K052425H2912092F)
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by TrinityMoscow at Mar 15, 2007, 10:06:18 AM
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
Hi Marc,
According to our Paypal records the transaction was completed on 10/31/06 (S-7JJ14603FR173170N) We went ahead and paid for another subscription yesterday. Please check your records for the Paypal reference above. I also emailed a copy of the Paypal receipt to the support email address so it might be in the spam box.

Thanks!

Posted by cabocondoz at Mar 15, 2007, 7:29:49 PM
angry   Re: Subscription Activations, Contact Us, Mail, Reminders, etc
Please view ticket numbers #256 and ##67355 for cabocondoz. Subscription was purchased on Feb 25th and service has not been turned on yet to remove ads.

Posted by GMSBand at Mar 17, 2007, 10:29:22 AM
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
We are not able to log in to our account to update our organization's calendar. I submitted this issue via the contact us link a couple of times. Reference ticket #24492 for the latest submission of this issue.

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