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Print at Mar 28, 2024, 12:43:22 PM View all posts in this thread on one page
Posted by terpelding at Oct 9, 2004, 3:30:44 PM
Have Paid For Renewal...But Does Not Show...
I paid (successfully) for the yearly renewal on 10/6 but every time I log in it still says "subscribe now". I received the auto response directing me here after an initial inquiry.

Could you please reset this?

Posted by support at Oct 9, 2004, 10:22:35 PM
Re: Have Paid For Renewal...But Does Not Show...
I couldn't find a subscription record for your member name. That means that either PayPal didn't send us the notice correctly, or perhaps you used a different member name?

If the former, could you please forward a copy of the paypal receipt to sales@localendar.com?

Thanks! In the meantime, I've added another 30 days to your existing subscription to avoid any further inconvenience.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by terpelding at Oct 12, 2004, 11:14:45 AM
Re: Have Paid For Renewal...But Does Not Show...
Nope...I have only one account and logged in correctly. I did the "click thru" to pay my yearly renewal which was confirmed on Oct 6 on the PayPal site. I have sent you .pdf copies of the renewal via email.

Posted by support at Oct 12, 2004, 2:28:01 PM
Re: Have Paid For Renewal...But Does Not Show...
Got it. Your account should be all set. I know this was last week, but with all the PayPal news I'm reading today, you have to wonder...

Sorry for any inconvenience.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by eversden at Dec 22, 2004, 5:02:28 PM
confused   Re: Have Paid For Renewal...But Does Not Show...
Same thing is happening on my account - what is going on?... could you take a look please.

Posted by support at Dec 22, 2004, 9:20:29 PM
Re: Have Paid For Renewal...But Does Not Show...
Checking... was your subscription supposed to be an automatic renewal from last year?
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by eversden at Dec 30, 2004, 4:31:51 AM
smile   Re: Have Paid For Renewal...But Does Not Show...
Yes this was an automatic renewal .... and verything is ok now thanks.

regards. smile

Posted by BrianHanson at Jan 11, 2005, 11:45:41 AM
Re: Have Paid For Renewal...But Does Not Show...
The same thing has happened to me. My subscription was automatic and PayPal shows that the payment was made on Jan. 9. Email to customer support has gone unanswered.

Posted by support at Jan 11, 2005, 9:00:55 PM
Re: Have Paid For Renewal...But Does Not Show...
So; if payment was Jan 9, and email has gone unanswered, we've only had a day? I apologize - but we do have a lot of members smile

I'll take a look at your account.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news


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