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BHJazzCalendar
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Joined: Dec 27, 2010
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Edit this Post   Premium service has not been restored Reply to this Post
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Submitted check to renew premium service. Embarrassing ads are appearing we need our premium service restore as soon as possible.
[Jan 17, 2013, 3:26:20 AM] [68.55.95.7] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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Joined: Sep 15, 2004
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Edit this Post   Re: Premium service has not been restored Reply to this Post
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Hi BHJazzCalendarOFF,

Can you provide the service level, and the name on the check?
We receive a lot of checks where members dont include their member names, and we can't activate the subscriptions until we find out who they are.

In the meantime, I've extended your existing subscription to Feb 5.
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Marc Higgins
Support Associate, localendar.com
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[Jan 18, 2013, 1:04:58 AM] [24.189.166.34] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
BHJazzCalendar
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Joined: Dec 27, 2010
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Marc, I received a reply from Matt on Jan. 17 that this issue was corrected. And it was indeed corrected when I checked. The ads were removed. But today Feb. 8. I just noticed that there are 2 ads appearing below our calendar.
[Feb 8, 2013, 6:22:05 PM] [24.185.232.237] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
BHJazzCalendar
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Joined: Dec 27, 2010
Posts: 5
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Marc, I received a reply from Matt on Jan. 17 that this issue was corrected. And it was indeed corrected when I checked. The ads were removed. But today Feb. 8. I just noticed that there are 2 ads appearing below our calendar.

I also see that the check to renew the premium services cleared in my account on January 22, 2013
[Feb 8, 2013, 8:37:45 PM] [24.185.232.237] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
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Joined: Sep 15, 2004
Posts: 5962
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Edit this Post   Re: Premium service has not been restored Reply to this Post
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My mistake.. in my original forum post I wrote:
 
In the meantime, I've extended your existing subscription to Feb 5.


You did send me the information I needed to tie the check we received to your account, but I neglected to manually update your subscription. I've corrected that mistake and activated your subscription as of today.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Feb 10, 2013, 3:41:02 AM] [24.189.166.34] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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