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acca-fl
New Member

Joined: Oct 13, 2012
Posts: 3
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No response from localendar customer support for my refund request	Reply to this Post Reply with Quote
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After several e-mails, I still have not received a reply. We have not used the calendar in several months as we now have a calendar built in to our web site. Of course, I was not planning to renew the calendar here ... and I did not realize that it was set up on auto-renew thru my PayPal account.
I saw where my PayPal account was charged the $9.95 that morning ... I immediately e-mailed localendar, but no response.
Please refund my $9.95 asap.
Thank you.

[Oct 16, 2013, 6:53:37 PM] [65.35.0.158]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: No response from localendar customer support for my refund request	Reply to this Post Reply with Quote
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Did you open a support ticket? The details of the subscription and renewal (and cancellation instructions) are also in our docs.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Oct 18, 2013, 2:14:43 AM] [24.189.166.34]

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acca-fl
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Joined: Oct 13, 2012
Posts: 3
Status: Offline

Re: No response from localendar customer support for my refund request	Reply to this Post Reply with Quote
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It has been 10 days since my post and acknowledgement from your company. Please advise how long it takes to receive a $9.95 credit?
Thank you.

[Oct 27, 2013, 2:53:35 PM] [65.35.0.158]

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acca-fl
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Joined: Oct 13, 2012
Posts: 3
Status: Offline

Re: No response from localendar customer support for my refund request	Reply to this Post Reply with Quote
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It has been 10 days since my post and acknowledgement from localendar.com regarding my cancelation, and to say they would refund my PayPal account.
Please advise how long it takes to receive a $9.95 credit?
Thank you.

[Oct 27, 2013, 2:55:15 PM] [65.35.0.158]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: No response from localendar customer support for my refund request	Reply to this Post Reply with Quote
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I believe there was some miscommunication. Normally, you would request a refund from Paypal. I've processed this manually for you.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Oct 28, 2013, 1:36:03 PM] [24.189.166.34]

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