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This topic has been viewed 540 times and has 9 replies

crosscreek
New Member

Joined: Aug 7, 2013
Posts: 4
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WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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No calendar on my website! This is really bad because I have 1000 folks fighting me on using it vs a printed calendar. How do I get technical support on this issue. We are a paying customer.

[Oct 22, 2013, 9:23:31 PM] [70.209.3.42]

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AreteDanceCenter
Newbie

Joined: Sep 15, 2012
Posts: 21
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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I have the same issue.

http://www.aretedancecenter.com/classes-registration/

also a paying customer. Need a fix fast plz.

[Oct 22, 2013, 9:59:15 PM] [98.248.223.121]

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AreteDanceCenter
Newbie

Joined: Sep 15, 2012
Posts: 21
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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I embedded using an iframe and now it is there. But this doesn't solve the original problem. Before I had a "fully-interactive embedded calendar" and this is what stopped working.

Lerey

[Oct 22, 2013, 10:02:44 PM] [98.248.223.121]

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greatwhiteshark1972
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Joined: Aug 25, 2013
Posts: 15
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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why is there NO CUSTOMER SERVICE FOR PAYING CUSTOMERS??????? The day is almost over and nobody has helped me get my calendar back. Does anyone know how we can get somebody to help us?? I'm losing business!!

[Oct 22, 2013, 10:14:03 PM] [67.172.164.81]

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AreteDanceCenter
Newbie

Joined: Sep 15, 2012
Posts: 21
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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nope. Last time it was similar. Very little communication. That was back in February.

[Oct 23, 2013, 3:34:38 AM] [98.248.223.121]

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greatwhiteshark1972
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Joined: Aug 25, 2013
Posts: 15
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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Wow. I'm surprised they are still in business if this is a regular thing.

[Oct 23, 2013, 4:56:40 AM] [67.172.164.81]

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LFRdiary
New Member

Joined: Apr 24, 2013
Posts: 5
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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My calendars are down too, as per last time customer service is less than useless! You have no idea how to look after customers, its a joke. angry

[Oct 23, 2013, 5:19:58 AM] [86.151.97.146]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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All calendars should be operational now.
The outage effected calendars with at least 3 custom categories or at least 3 merged calendars *and* calendars that used a dynamic include style (obviously a very special case but it still affects a percentage of our members)

The issue was caused by 2 enhancements related to
1) allowing visitors to select/de-select all categories at once
2) allowing the category and/or merged calendar selection to be saved, even when the user switches to a different month

To restore uptime, we have rolled out a fix even though the functionality described above it still incomplete for dynamically included calendars or calendars with a custom transition style.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Oct 23, 2013, 10:04:56 PM] [24.189.166.34]

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tsss
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Joined: Oct 22, 2013
Posts: 1
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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i seem to have the same issue in which my calendar is gone from my website. i have tried deleting the HTML codes and going to localendar.com site and copying the HTML code again and pasting it onto my website and still nothing.

my website page that the problem is on:
https://www.torontoshivasatsangsabha.com/events.html

[Dec 31, 2013, 4:56:09 AM] [99.248.62.125]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: WHERE IS MY CALENDAR?	Reply to this Post Reply with Quote
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Hi Tsss,

We've tested your calendar HTML, and it's fine:

<script src="http://www.localendar.com/public/tsss?include=Y&dynamic=Y&style=M0"></script>

Most likely, there is somewhere in the CSS (or all the Javascript included) that is causing the div where you have placed the calendar to be hidden. It looks like you are using some type of sitebuilder app. I would suggest trying to re-add your calendar HTML to the page.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jan 2, 2014, 5:25:48 PM] [24.189.166.34]

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