Welcome Guest   | Login   
  Search  
  Index |  Recent Threads |  Register | 


Quick Go »
Thread Status: Normal
Total posts in this thread: 7
[Change thread status] [Delete this Thread] [Move this Thread]
[Add To My Favorites] [Watch this Thread] [Post new Thread]
Author
Previous Thread This topic has been viewed 88 times and has 6 replies Next Thread
lanecove
New Member



Joined: Sep 19, 2004
Posts: 9
Status: Offline

Edit this Post   sad   Subscription Reply to this Post
Reply with Quote
[Delete this Thread]

Hi,

We've had this ongoing issue with subscription fees since February this year. I've included the previous posts below.

The renewal date has been corrected as mentioned below, However we recently were charged with a further subscription fee in september -even though we had renewed the subscription in Februrary earlier and localender had manually adjusted our subscription to oct 2014.

I believe the confusion stems from that fact that we paid a subsciption renewal earlier than was required in feb13. However, paypal has since made an auto scheduled deduction to our account in september.

I am a little confused as to how to rectify this situation. Our preferred solution would be to have extra deduction reimbursed to our paypal account.

Your help would be appreciated.

Thanks
Lane Cove council


Joined: Sep 19, 2004
Posts: 5
Status: Online
Subscription renewal Reply to this Post
Reply with Quote
[Delete this Thread]

--------------------------------------------------------------------------------
Hi, I emailed this to support, but did not get a reply so I thought Id post here as well...(sorry for double dipping)

Hello,

Lane cove council subscribes to local calendar $29.95 premium service. We recently received notification from paypal that processing of payment from an old registered credit card had failed. As we were unable to find the previous paypal details, we resubscribed for another year via the localender website for a further year on a new paypal account. Our understanding was that the paid account: http://www.localendar.com/public/lanecove was expiring in September 2013. Given that we resubscribed for one further year, the subscription should expire September 2014. However, when we log onto our calendar, the expiry date for the premium service is given as March 2014.

Could you please advise why the expiry date is appearing as March as our understanding is that re-subscription should take effect from the original date of expiry in September 2013

[Feb 21, 2013 3:47:03 AM] [Link]

support
localendar Expert




Joined: Sep 15, 2004
Posts: 4646
Status: Offline Re: Subscription renewal Reply to this Post
Reply with Quote

--------------------------------------------------------------------------------
I've manually adjusted your end date. I'm not sure if when Paypal renews next it will use the current date or just add a year to what you already have. If we need to make an adjustment again, just let us know.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Feb 23, 2013 10:55:28 PM] [Link]

lanecove
New Member



Joined: Sep 19, 2004
Posts: 5
Status: Online
Re: Subscription renewal Reply to this Post
Reply with Quote
[Delete this Post]

--------------------------------------------------------------------------------
Hi again,

We've noticed a payment charge on the 8th of September for a subscription renewal. As per the previous email thread, we were not due to for subscription payment until September 2014?

Should I follow this up with Paypal? Ideally we would like this amount refunded, given the current subscription paid in Feburary this year will not expire until September 2014.
[Oct 24, 2013, 12:16:13 AM] [203.206.130.97] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
localendar Expert
Member's Avatar


Joined: Sep 15, 2004
Posts: 6027
Status: Offline
Edit this Post   Re: Subscription Reply to this Post
Reply with Quote
[Delete this Post]

I searched for all transactions against your account since Jan 1, 2013.

For the Paypal account tied to "inaylor@l...au", I see 2 transactions: a Sep 8, 2013 payment, and a Feb 13 2013 cancellation. I do not see any other payments or transactions for 2013.

The Sep 8 payment was related to subscription, which was created in 2008
S-18R56395H6194874U for the "lanecove: calendar.

The Feb 2013 cancellation applied to a subscription against a separate calendar you have at localendar, titled "corpevents"

I took it on your word regarding the subscriptions, payments, etc and made the adjustment below. However on closer inspection of the Paypal records, I think you may have confused these two calendars.

What I need from you are the specific transaction ids, subscription ids, and localendar member names to which you think the payments apply so I can confirm on Paypal.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Oct 24, 2013, 1:43:30 AM] [24.189.166.34] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
lanecove
New Member



Joined: Sep 19, 2004
Posts: 9
Status: Offline

Edit this Post   Re: Subscription Reply to this Post
Reply with Quote
[Delete this Post]

Hi Marc,

Thanks for your reply, Im pasting below the details of the transaction that appear on our paypal account mis@l........au.

This is corporate account that we set up to process payments for localendar:


As you can see that transaction occured on the 12th of Feb 2013. It may be that we have set up two payments to the same lanecove localendar account from seperate paypal account?



Subscription Payment Sent (Unique Transaction ID 7D295880L45675740)
See related S-48R42277B7683931C
You can see all of your recurring payments in My pre-approved payments.


Original Transaction
Date Type Status Details Amount
12 Feb 2013 Payment To localendar.com Completed ... -$29.95 USD


Related Transactions
Date Type Status Details Amount
12 Feb 2013 Charge from Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details $30.20 AUD
12 Feb 2013 Currency Conversion Completed Details -$30.20 AUD
12 Feb 2013 Currency Conversion Completed Details $29.95 USD


--------------------------------------------------------------------------------



Business Name:
localendar.com
Email:
localendar@yahoo.com

--------------------------------------------------------------------------------



Business contact information

Customer Service URL: http://www.localendar.com
Customer Service Email:
support@localendar.com

--------------------------------------------------------------------------------



Total amount:
-$29.95 USD (equals -$30.20 AUD)
Fee amount:
$0.00 USD
Net amount:
-$29.95 USD


--------------------------------------------------------------------------------



Conversion from:
-$30.20 AUD
Conversion to:
$29.95 USD
Exchange rate:
1 Australian Dollar = 0.9918 US Dollars

--------------------------------------------------------------------------------



Date:
12 Feb 2013
Time:
14:08:33 AEDT
Status:
Completed

--------------------------------------------------------------------------------



Subject:
localendar.com
Funding type:
Credit Card
Payment method:
$30.20 AUD - MasterCard Credit Card XXXX-XXXX-XXXX-1758

This transaction will appear on your statement as "PAYPAL *LOCALENDARC"
[Nov 6, 2013, 2:35:03 AM] [203.206.130.97] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
localendar Expert
Member's Avatar


Joined: Sep 15, 2004
Posts: 6027
Status: Offline
Edit this Post   Re: Subscription Reply to this Post
Reply with Quote
[Delete this Post]

You did pay twice under 2 different accounts on 2 different dates for the same calendar.

i..@l...gov.au
S-18R56395H6194874U; Premium Webmaster Sep 8 2013; for account 'lanecove'

m..@l...gov.au
S-48R42277B7683931C; Premium Webmaster Feb 11, 2013 for account 'lanecove'

The payment in Feb is for a renewal that should go until Feb 2014 (1 year)
The payment in Sep would have pushed the renewal date to Sep 2014 (1 year from when that was paid)

I am cancelling /refunding the Sep 8 payment from the l.. account and resetting the subscription expiry date on lanecove to Feb 11, 2014
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Nov 8, 2013, 4:58:14 PM] [24.189.166.34] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
lanecove
New Member



Joined: Sep 19, 2004
Posts: 9
Status: Offline

Edit this Post   Re: Subscription Reply to this Post
Reply with Quote
[Delete this Post]

Hi Marc,

Thanks for cancelling inaylor@l......au transaction. I can confirm that the funds have been returned back to us.

However, I do not believe the expiration date should be rolled back to FEB 14. If you follow the email trail above, you will notice that the original email from us was precisely for this reason. As in, we made an early payment to our account than was required - however the account was always expiring in SEP 2013. We contacted you because the renewal date was not reflecting the years subscription (paid early) (which you corrected manually) This was paid via a newly ceated a new account mis@l...au. However, paypal deducted a subsequent payment again on September 8 to our inaylor@....au account (which you now have reimbursed) But now you have rolled back the renewal date to FEB 14 again.


The confusion stems from the fact the in FEB 2013 we paid a subscription which was due on Sep 8 2013. However, because of that payment, the renewal was reset from FEB 2013 to FEB 2014, when ideally it should have been renewed to SEP 08 2014


The expiration/renewal date should still be SEP 2014, not FEB 14.

Thanks
[Nov 11, 2013, 3:38:11 AM] [203.206.130.97] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
localendar Expert
Member's Avatar


Joined: Sep 15, 2004
Posts: 6027
Status: Offline
Edit this Post   Re: Subscription Reply to this Post
Reply with Quote
[Delete this Post]

OK - I follow you. I'm going to change it back. PLEASE just let Paypal auto-renew in the future from now on smile
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Nov 12, 2013, 2:08:21 AM] [24.189.166.34] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
lanecove
New Member



Joined: Sep 19, 2004
Posts: 9
Status: Offline

Edit this Post   applause   Re: Subscription Reply to this Post
Reply with Quote
[Delete this Post]

Will Do! Thank you so much for you help. :)
[Nov 13, 2013, 1:23:39 AM] [203.206.130.97] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
[Show Thread Printable Version] [Post new Thread]

Help! | Cobranding | Legal | Privacy Policy | About localendar.com | Contact Us