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This topic has been viewed 8100 times and has 3 replies

ZWithJenB
New Member

Joined: Dec 19, 2012
Posts: 2
Status: Offline

Subscription Issues	Reply to this Post Reply with Quote
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On March 13, 2014, localendar charged $9.95 to my paypal account to renew my premium subscription, which is supposed to include an ad free calendar. But there are ads on my calendar. I sent an email in last week with a copy of the receipt from paypal verifying that I was charged $9.95 in March. But the email was sent back as undeliverable. Can you please help get this fixed? It's been over a month now. And I really like using the calendar service, but I really don't want ads on my calendar. Thanks.

[Apr 8, 2014, 5:42:51 PM] [199.107.16.125]

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jasonsullivan
Veteran

Joined: Feb 7, 2014
Posts: 92
Status: Offline

Re: Subscription Issues	Reply to this Post Reply with Quote
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I responded to your email. Check it and get back to me.
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Jason Sullivan
Support Associate
Localendar.com

[Apr 10, 2014, 1:47:29 AM] [71.68.14.180]

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ZWithJenB
New Member

Joined: Dec 19, 2012
Posts: 2
Status: Offline

Re: Subscription Issues	Reply to this Post Reply with Quote
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I have responded to your email three times now but have not gotten a response. Here's the problem. localendar applied my subscription payment to an account that I don't recognize. It's associated with an email address (info@jenbersabal.com) that I have never seen before. I don't recognize the username as one I have ever used. Can you please apply the money you took out of my paypal account to the account I acknowledge as mine? (ZWithJenB). That's me. That's my username. And it's my money that was taken. If not, I need help dis-associating me with the JenB account. Or I'd like a refund.

[Apr 19, 2014, 4:01:37 PM] [76.181.68.105]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Subscription Issues	Reply to this Post Reply with Quote
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Please see my response in email.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Apr 21, 2014, 3:13:22 PM] [24.189.164.123]

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