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This topic has been viewed 393 times and has 4 replies

mycolonialclub
New Member

Joined: Dec 14, 2010
Posts: 1
Status: Offline

Billing question	Reply to this Post Reply with Quote
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My account was set and confirmed as NON AUTO RENEW and listed as expiring on 2-12-15. On JAN 13 2015 YOU BILLED my account $29.95 and reset the exp date to Jan 13, 2016. WHY WAS I BILLED at all. What does DO NOT AUTO RENEW mean? Why was charged after 11 months of 12 month service and renewal date changed?

Jeffrey Fisher
mycolonialclub
Boynton Beach, FL 33435
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[Edit 1 times, last edit by support at Apr 6, 2015, 8:19:41 PM]

[Jan 15, 2015, 11:22:45 AM] [First IP: 76.108.54.171 - Last IP: 24.189.166.198]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: SUSPECT BILLING PRACTICE	Reply to this Post Reply with Quote
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If you cancelled the auto-renewal on Paypal, then you would have to ask them why your account was charged. We do not retain any payment or billing info at localendar.

As to the 11/12 month question, again you would have to ask Paypal. I have seen members renewed after 12 months, when they still have their 1 month "free trial" period from when they initially joined.. but I have never seen a month early. Again, this would have all occurred at Paypal and is worth opening up a ticket with them.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jan 20, 2015, 11:00:52 PM] [24.189.166.198]

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willefamily
New Member

Joined: Sep 19, 2004
Posts: 1
Status: Offline

Re: SUSPECT BILLING PRACTICE	Reply to this Post Reply with Quote
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Can anyone help me get the e-mail reminder to work again on my calendar? Earlier entries (from a year ago) still send reminders but when I make a new entry and set it up to remind me, the reminders are not sent.

[Mar 24, 2015, 6:41:31 PM] [69.47.179.225]

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jasonsullivan
Veteran

Joined: Feb 7, 2014
Posts: 92
Status: Offline

Re: SUSPECT BILLING PRACTICE	Reply to this Post Reply with Quote
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I've escalated this matter to our development team.
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Jason Sullivan
Support Associate
Localendar.com

[Mar 27, 2015, 12:38:20 AM] [71.68.14.180]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: SUSPECT BILLING PRACTICE	Reply to this Post Reply with Quote
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Strange re-use of this old thread...

Anyway willefamily, I believe we responded to a support ticket you had open. Please let me know if you have further questions.

(For observers, the issue was related to the event's lack of a timezone)
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Apr 2, 2015, 7:58:35 PM] [24.189.166.198]

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