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We've tried one more thing on our side.. Curious if you see any difference now (basically, moving a mail server to a different host to see if Comcast categories if differently)
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Marc Higgins
Support Associate, localendar.com
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[Jun 13, 2016, 10:10:45 PM] [24.190.224.252] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
sgiojokai
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Marc - It worked. I received a regularly scheduled reminder email to my Comcast email.. and so I set up a test event and received the email for that one.. YAY!!!! thank you very much to you and your team!!!!
[Jun 14, 2016, 2:24:30 AM] [24.9.36.128] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
sgiojokai
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Hi Marc - Comcast asked a question - if you are able to see if any bounce back emails came back and you could send the headers of those emails I would be able to look a bit more into this - PL

I asked them and asking you, is there anyway Localendar & Comcast support teams could work directly?

Thank you..
[Jun 15, 2016, 5:22:35 AM] [24.9.36.128] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
sgiojokai
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Comcast answered the question about Localendar & Comcast working on this problem -

We would need them to reach out to us on here for support, or they can call into Comcast to get this resolved. - PL

I think 'on here' is reaching Comcast via facebook messenger/chat. That's how I've mainly been communicating with them.
[Jun 15, 2016, 5:28:30 AM] [24.9.36.128] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
sgiojokai
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Hi Marc.. I'm Back.. Localendar is not sending reminder emails to my Comcast email address again.. thank you.. Jay
[Dec 11, 2016, 1:26:17 AM] [24.9.36.128] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
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Of course, my test reminder just went out correctly (to a non comcast address)

Did you ever get any information on what they may have done last time (i.e., whitelisting localendar)?
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Marc Higgins
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[Dec 11, 2016, 11:59:07 PM] [69.126.188.75] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
sgiojokai
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Hi Marc... This is the answer you had back in Jun 2016.

"We've tried one more thing on our side.. Curious if you see any difference now (basically, moving a mail server to a different host to see if Comcast categories if differently)"

After that change I didn't have any problems..

Thank yo again for your support..

jay
[Dec 12, 2016, 9:12:07 PM] [24.9.36.128] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
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localendar's public IP changed recently, and as a result the Reverse DNS for localendar is currently broken. Many sites use ReverseDNS as a method for making sure incoming email isn't spam.

We're trying to get this sorted out, but holiday absences are adding some extra difficulty. Hopefully, we'll resolve this shortly and it will correct a number of email reminder issues we've heard about recently.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Dec 19, 2016, 4:20:39 PM] [69.126.188.75] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
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Correct Reverse DNS for localendar's public IP (208.81.127.101) has been restored.

If you continue to have issues receiving email (and have checked your spam/junk folder, etc) you may need to contact your ISP to have localendar.com whitelisted.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Dec 24, 2016, 4:45:55 PM] [69.126.188.75] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
sgiojokai
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Looks like it is working again.. Appreciate your support always..
[Dec 28, 2016, 8:53:31 PM] [24.9.36.128] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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