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This topic has been viewed 609 times and has 3 replies

bearcalendar
Newbie

Joined: Jun 20, 2010
Posts: 20
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Double Charge	Reply to this Post Reply with Quote
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I found ads on my calendar last month and according to your site, my subscription had expired. So I paid for a year through Paypal. A few days later, my Paypal sent you another yearly payment because it was setup for an annual auto subscription. But my account now says my subscription expires one year from now, even though I paid for two years. Can you please refund one payment to my Paypal account please?
bearcalendar

[Jun 9, 2016, 12:51:43 AM] [99.192.119.220]

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jasonsullivan
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Joined: Feb 7, 2014
Posts: 92
Status: Offline

Re: Double Charge	Reply to this Post Reply with Quote
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Send us an email using this form, and I will take care of it: https://localendar.com/calendar/contact
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Jason Sullivan
Support Associate
Localendar.com

[Jun 9, 2016, 12:55:54 AM] [104.139.95.79]

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bearcalendar
Newbie

Joined: Jun 20, 2010
Posts: 20
Status: Offline

Re: Double Charge	Reply to this Post Reply with Quote
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I tried to send you a request using the link you provided and it bounced back.
- - - - - -
Your message did not reach some or all of the intended recipients.

Sent: Sun, 12 Jun 2016 00:32:46 +0000 (GMT)
Subject: [Subscription Activation] Support Form, Case #39787

The following recipient(s) could not be reached:

support@localendar.com
Error Type: SMTP
Remote server (208.81.124.85) issued an error.
hMailServer sent: RCPT TO:<support@localendar.com>
Remote server replied: 530 SMTP authentication is required.

hMailServer

[Jun 12, 2016, 12:35:26 AM] [99.192.119.220]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6397
Status: Offline

Re: Double Charge	Reply to this Post Reply with Quote
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Sorry - we've been tweaking our mail servers and I think you hit us right in the middle of a change.

Anyway, you should see a refund for the duplicate payment processed on 6/12, and I see you have already cancelled the duplicate subscription.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 13, 2016, 10:09:43 PM] [24.190.224.252]

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