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This topic has been viewed 475 times and has 5 replies

apexnews
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Joined: Jun 25, 2013
Posts: 9
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Our Arrows Forward and Backward Don't Work	Reply to this Post Reply with Quote
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We have sent in two help tickets, and now I am posting in the forum.
The arrows to forward and backward are not working.
Also, to change view from week, to day or month is not working.
Can someone please fix this.

apexinvesting.com

Thank you! sad

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[Edit 1 times, last edit by apexnews at Dec 9, 2016, 5:41:20 AM]

[Dec 9, 2016, 5:38:19 AM] [First IP: 24.17.195.127 - Last IP: 24.17.195.127]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6397
Status: Offline

Re: Our Arrows Forward and Backward Don't Work	Reply to this Post Reply with Quote
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In response to the ticket you opened on Dec 5, a response was sent on the 6th:
"Can you provide a link to the page where your calendar is embedded?"

You opened another ticket on Dec 10, and got a response later that day: "I responded to your last email asking you to send me a link to the page where your calendar is embedded, and I received no response."

So far, we have not received a response which makes it impossible for us to investigate any further sad

You sent the return address on your tickets as "localcal@apexinvesting.com". Please make sure to check that address and respond.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Dec 11, 2016, 9:54:27 PM] [69.126.188.75]

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apexnews
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Joined: Jun 25, 2013
Posts: 9
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Re: Our Arrows Forward and Backward Don't Work	Reply to this Post Reply with Quote
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The information you requested has been sent to you. Please verify you've received it or needed again.

[Dec 14, 2016, 9:19:32 PM] [67.163.69.70]

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apexnews
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Joined: Jun 25, 2013
Posts: 9
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Re: Our Arrows Forward and Backward Don't Work	Reply to this Post Reply with Quote
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Have you been able to diagnose the problem?

[Dec 15, 2016, 8:41:12 PM] [67.163.69.70]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6397
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Re: Our Arrows Forward and Backward Don't Work	Reply to this Post Reply with Quote
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Please be aware that it's the holiday season, so people are taking time off to spend with friends and family.

I looked in Jason's queue and saw the last ticket there, so I went to check out the account you set up.

Basically, the javascript on your site is conflicting with some stuff that localendar uses. In "olden times" we would have recommended some particular changes.

However, since we now have a responsive iframe, our recommendation is that when people have issues similar to yours that they switch to this style (under the Publish Wizard) and try that on their site. The calendar should work correctly, and you won't have to chance anything else on your page.

Please give it a try and let us know how you make out.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Dec 19, 2016, 4:17:31 PM] [69.126.188.75]

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apexnews
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Joined: Jun 25, 2013
Posts: 9
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Re: Our Arrows Forward and Backward Don't Work	Reply to this Post Reply with Quote
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That seems to be working. Thank you. Merry Christmas.

[Dec 20, 2016, 3:01:27 AM] [67.163.69.70]

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