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This topic has been viewed 447 times and has 14 replies

calliduscloudnexus
Newbie

Joined: Dec 20, 2016
Posts: 35
Status: Offline

Re: Reminders not working for a user	Reply to this Post Reply with Quote
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Did the message come through for you? I still don't receive them.

[May 30, 2017, 9:02:31 PM] [97.65.120.2]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Reminders not working for a user	Reply to this Post Reply with Quote
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I did not receive the reminder, and I believe we tracked down the issue.
With repeating events (and reminders set from the public calendar view, and not on the Event Editor) the reminder was being set for the first occurrence of the event, and not the one the user clicked on.

So, for your calendar, even though I set a reminder on an event in May, it saved the reminder for the first occurrence back in Jan.

I believe we have corrected this problem; however if anyone has set a reminder on a recurring event on your calendar, it likely contains the old date. The only way to correct this is to clear any existing reminder (uncheck the box) and re-check the box to reset the reminder date to the correct value.

I've set a test reminder on your calendar (the next upcoming event I can use is 6/4) to continue monitoring this issue.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 31, 2017, 12:26:03 AM] [69.126.188.75]

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calliduscloudnexus
Newbie

Joined: Dec 20, 2016
Posts: 35
Status: Offline

Re: Reminders not working for a user	Reply to this Post Reply with Quote
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Thanks for the information. We will do that as well, and hopefully we will see good results on Saturday.

[May 31, 2017, 6:15:30 PM] [97.65.120.2]

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calliduscloudnexus
Newbie

Joined: Dec 20, 2016
Posts: 35
Status: Offline

Re: Reminders not working for a user	Reply to this Post Reply with Quote
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I got reminders for the repeating event. Yay! Your fix seems to have worked. Thanks. The problem is that I got three identical reminders to the same email address. Is that because I may have done it from three different browsers?

[Jun 4, 2017, 3:15:09 PM] [73.189.243.220]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Reminders not working for a user	Reply to this Post Reply with Quote
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Yes, I got them too smile

I got 2 reminders myself. The system should have recognized if you already set a reminder with the same email (even if you did use different browsers) so I will have that checked out.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 6, 2017, 3:58:24 PM] [69.126.188.75]

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