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Total posts in this thread: 7 |
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MorrisMediator
New Member
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We are experiencing very slow loading of the calendar i-frame on our website. We have contacted Technical Support and have not received a reply. Why don't you have a phone number that subscribers can reach you at? This issue is critical to resolving for our business and our clients depend on accessing the calendar to make appointments. Please advise immediately. |
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summitacademy
New Member
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Same here! We've been experiencing very slow loads for the past 4-5 days at least. |
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jasonsullivan
Veteran  Joined: Feb 7, 2014 Posts: 92 Status: Offline |
We're looking into the performance issues. ---------------------------------------- Jason Sullivan Support Associate Localendar.com |
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support
localendar Expert  Joined: Aug 9, 2022 Posts: 6395 Status: Offline |
I ran a Google pagespeed (https://developers.google.com/speed/pagespeed/insights/) test against both of your calendars.. For SummitAcademy, the response time was 1.8 seconds on mobile, and .86 seconds on desktop browsers For MorrisMediator, it was 1.4 and 1.7, respectively. Keep in mind that the perceived load speed can be affected by any of the (potentially many) servers between your computer and localendar's servers. If you experience any performance issues, noting the time of day would be helpful, as would be using a tool like https://www.uptrends.com/tools/website-speed-test (saving a screen shot of the results would also be useful for further investigation). I'll save a discussion about "tracert" and how it can show the real path your data is taking across the internet for a future post. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news ---------------------------------------- [Edit 1 times, last edit by support at Aug 16, 2017, 8:27:24 PM] |
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OPwebmaster
localendar Expert
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Marc:
I could not get Google pagespeed to reliably indicate times. It only wanted to give me info on whether the site is 'Good', 'needs work', etc.
is what I found for three sites: 1. This is the page on my website where Localendar is installed in a rectangle: http://www.ottawapark.org/calendar-ottawa-park-toledo.html Total time: 2.7 seconds Waiting for localendar: 1.75 seconds 2. This is a direct link to my localendar on your site: http://localendar.com/public/OPwebmaster?rss_link=false Total time: 1.9 seconds Receiving localendar: 1.5 seconds 3. This is the way I access forums on your site (does not include logging in step): http://www.localendar.com/lcf/lcforums/listforums?c=9 Total time: 18 seconds Waiting for localendar: 17.9 seconds Based on these brief tests, it seems that localendar is the problem with slow loading.
directly to this forum? In the past I have uploaded documents to my server, and then provided a link to them with my forum messages. But that is much more time consuming than just uploading directly. FYI: If someone tries to 'Reply with Quote' to your post, he gets a message saying that the reply contains spam, and cannot be accepted. I was able to do it by setting us a new message, and then cutting and pasting your quotes into it. Also, the link to contact when one gets the spam message leads to your old support Email, not what shows in 'Contact Us'. Harry ---------------------------------------- [Edit 5 times, last edit by OPwebmaster at Aug 22, 2017, 4:02:08 AM] |
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support
localendar Expert Joined: Aug 9, 2022 Posts: 6395 Status: Offline |
Yeah, I think the spam filters on the forums did not like the google links I included for some odd reason. We use a 3rd party API for that. Anyway, we have added additional memory and cpus to our new cloud servers. When I run Google pagespeed for your calendar I now get a response time of .44 seconds. The forums are still slow at ~7 seconds, but not really a subject of optimization for us with all the other stuff we have to work on. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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OPwebmaster
localendar Expert
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Marc:
Thanks for adding the memory/cpus. Although I still can't get Google pagespeed to provide a response time, my repeat tests using website-speed-tests shows time cut by at least 50% on everything I tested, including the forums. Great work. Harry |
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