Welcome Guest   | Login   
  Search  
  Index |  Recent Threads |  Register | 


Quick Go »
Thread Status: Normal
Total posts in this thread: 11
Posts: 11   Pages: 2   [ 1 2 | Next Page ]
[Change thread status] [Delete this Thread] [Move this Thread]
[Add To My Favorites] [Watch this Thread] [Post new Thread]
Author
Previous Thread This topic has been viewed 113 times and has 10 replies Next Thread
calliduscloudnexus
Newbie



Joined: Dec 20, 2016
Posts: 35
Status: Offline

Edit this Post   Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Thread]

We have a Cobranding Ultra subscription. Ads started showing up on Friday. Please disable those ads right away as this is not desirable content for our customers. Thanks.
[Mar 7, 2018, 9:20:12 PM] [97.65.120.2] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
localendar Expert
Member's Avatar


Joined: Sep 15, 2004
Posts: 6037
Status: Offline
Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

It appears that subscription expired on 2/20/18.
Stripe tried 4 times to charge your associated card on 1/18,1/21, 1/26, and 2/2

If you wish to retain premium service, please update your payment information on our subscription page. It's possible that Stripe won't retry billing since they tried 4 times already, so you might also just cancel your existing subscription and sign up again.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Mar 8, 2018, 9:08:01 PM] [69.126.127.39] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
calliduscloudnexus
Newbie



Joined: Dec 20, 2016
Posts: 35
Status: Offline

Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

I paid via PayPal on 1/18 (baseballfan@comcast.net). I have a confirmation email from PayPal that I can supply. Please reinstate our account ASAP.
[Mar 8, 2018, 10:57:55 PM] [97.65.120.2] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
calliduscloudnexus
Newbie



Joined: Dec 20, 2016
Posts: 35
Status: Offline

Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

I have had multiple customers bring up the ads. Please correct this problem today. Thanks.
[Mar 14, 2018, 3:05:55 PM] [73.189.243.220] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
clogevents
Newbie



Joined: Feb 9, 2016
Posts: 40
Status: Offline

Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

We had the same problem.

It looks like if you pay using Paypal the money goes into a black hole somewhere but if you pay with Stripe it seems to work OK.

As well as requesting for help on the forums you can also try the contact us button at the bottom (only for help with logging in and subscriptions) - they may be able to help while they are looking for the money in the Paypal black hole.
[Mar 14, 2018, 8:26:47 PM] [147.147.169.116] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
calliduscloudnexus
Newbie



Joined: Dec 20, 2016
Posts: 35
Status: Offline

Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

I actually went the Contact Us route first. Didn't help. I opened a case with PayPal.
[Mar 16, 2018, 8:32:38 PM] [97.65.120.2] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
clogevents
Newbie



Joined: Feb 9, 2016
Posts: 40
Status: Offline

Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

My Stripe credit card payment seems to have now gone through overnight and premium subscription is now good to March 2019. I seem to have two Stripe receipts so I don't know whether it has gone through once or twice. Will have to check my card statement.

So I need to get a refund of the two Paypal payments I made to Localendar on March 10. When the 1st Paypal payment didn't activate the premium subscription, I foolishly made a second payment.

How long does it take to get the money back from Paypal if you raise a claim? What did they say?
[Mar 18, 2018, 2:59:37 PM] [147.147.169.116] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
localendar Expert
Member's Avatar


Joined: Sep 15, 2004
Posts: 6037
Status: Offline
Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

If you haven't raised a claim yet, we can refund the payment instantly. Once a claim is opened, they freeze the transaction and it goes through a review process (I forget the exact duration). See my response to your support ticket regarding what happened with your Stripe payment.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Mar 18, 2018, 3:20:30 PM] [69.126.127.39] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
clogevents
Newbie



Joined: Feb 9, 2016
Posts: 40
Status: Offline

Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

I've now received an email about a refund of the duplicate Stripe payment. There are also 2 Paypal payments on 10 March. I've emailed the Subscription ID's to Matt so hopefully he can refund these.
[Mar 18, 2018, 4:31:08 PM] [147.147.169.116] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
calliduscloudnexus
Newbie



Joined: Dec 20, 2016
Posts: 35
Status: Offline

Edit this Post   Re: Ads are showing for Cobranding Ultra subscription Reply to this Post
Reply with Quote
[Delete this Post]

Marc, I need to get this issue cleared up immediately. I have raised an issue through PayPal (case PP-006-733-778-057), so you should have received an email through that channel. I have sent two different emails on the Contact Us page, and I have posted here. I have a valid PayPal purchase receipt (transaction 9W110244DK036911B) from January 18 to pay for one year's subscription. I don't understand why this is a problem, and I am getting significant pressure from my management to resolve this. Please help. Thanks.
[Mar 18, 2018, 7:42:04 PM] [73.189.243.220] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
Posts: 11   Pages: 2   [ 1 2 | Next Page ]
[Show Thread Printable Version] [Post new Thread]

Help! | Cobranding | Legal | Privacy Policy | About localendar.com | Contact Us