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kmccalendar
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Joined: Jul 27, 2006
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Edit this Post   Premium Personal to Premium Webmaster Reply to this Post
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Hello
On the 16th August I paid $9.95 to PayPal for the 'Premium Personal', only to find that some of the extra items I wanted to use were in the 'Premium Webmaster'.
I would now like to upgrade, but I do not want to lose the original $9.95, being only two day's old.
Is there a way to get a refund and start again?
I contacted PayPal and they sent me to you.
(S-1TR742231H800240C)
John Mynard (kmccalendar)
[Aug 20, 2006, 10:11:27 AM] [86.130.249.131] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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Joined: Sep 15, 2004
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No problem. I refunded/cancelled your existing subscription, and gave you a month of Premium Webmaster so you won't have any downtime.

When you get a chance, please re-sign up for the subscription level you decided you need.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Aug 22, 2006, 10:44:57 AM] [171.159.192.10] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
kmccalendar
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Joined: Jul 27, 2006
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Thanks
Have just paid for Premium Webmaster
John
[Aug 26, 2006, 3:17:15 PM] [86.130.253.149] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
webmasterTroop723
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I have an outstanding request to receive a refund for the payment that was deducted from my Pay Pal Account for Premium services I am not receiving. I have already cancelled my subscritpion through PayPal and now want a refund for the payment taken on 8/25/2006.

Can you help me with this?
[Aug 30, 2006, 12:36:35 PM] [12.13.132.164] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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8/25? Hmmm.. If you had posted here regarding this, I'm sure we could have activated your subscription manually. Sometimes the system PayPal uses to post a transaction back to us fails.

In any case, what was the transaction id through PayPal?
----------------------------------------
Marc Higgins
Support Associate, localendar.com
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[Aug 31, 2006, 9:44:51 PM] [69.121.249.41] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
webmasterTroop723
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Thanks for your reply. Here is the information directly from PayPal.

As you can see, the transaction was originally logged on the 25th. Based upon some of your similar postings in this forum to others wishing to cancel and receive a refund, I logged into PayPal and cancelled our subscription and entered a dispute.

I am not sure when premium services ceased to operate as I only need to import our entire calendar once a year and it so happened that this was the week.

Hopefully the information I have attached includes the transaction number you need.

Best of luck to you.

From PayPal Dispute Resolution Center

-------------------------------------------------------------------------
Transaction Details


--------------------------------------------------------------------------------




Subscription Payment Sent (ID #9WA01107000795929)
In reference to:S-9TR750549X0298926



Business Name:
localendar.com
Email:
sales@localendar.com

--------------------------------------------------------------------------------



Business Contact Information

Customer Service URL: http://www.localendar.com
Customer Service Email: support@localendar.com

--------------------------------------------------------------------------------



Total Amount:
-$29.95 USD

--------------------------------------------------------------------------------



Date:
Aug. 25, 2006
Time:
04:13:14 PDT
Status:
Completed

--------------------------------------------------------------------------------



Shipping Address:
webmastertroop723
(omitted for posting)

Confirmed

--------------------------------------------------------------------------------



Funding Type:
PayPal Funds
Funding Source:
$29.95 USD - PayPal Account

This transaction is subject to a buyer Complaint, Chargeback or an Unauthorized Claim. Go to the Resolution Center to resolve this issue.


--------------------------------------------------------------------------------

[Sep 2, 2006 12:34:17 PM] [Link]
[Sep 2, 2006, 12:48:56 PM] [66.245.119.108] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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I show a completed refund for this in PayPal:

Email:
xxx@earthlink.net

--------------------------------------------------------------------------------



Total Amount:
-$29.95 USD
Fee Amount:
$1.17 USD
Net Amount:
-$28.78 USD

--------------------------------------------------------------------------------



Date:
Sep. 5, 2006
Time:
14:31:51 PDT
Status:
Completed
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Sep 7, 2006, 11:23:26 PM] [69.121.249.41] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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