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sharpfocus
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Joined: Aug 25, 2006
Posts: 8
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Edit this Post   sad   Re: Subscription Activations, Contact Us, Mail, Reminders, etc
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When can I expect my subscription to be activated?

Bob
[Apr 29, 2008, 2:25:28 PM] [69.152.250.166] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
localendar Expert
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Joined: Sep 15, 2004
Posts: 6027
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Edit this Post   Re: Subscription Activations, Contact Us, Mail, Reminders, etc
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First, I need to sift through your multiple posts, support tickets, and PayPal messages to see if PayPal actually sent us a transaction.
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Marc Higgins
Support Associate, localendar.com
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[May 1, 2008, 8:07:41 AM] [75.192.75.253] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
johnhorn
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Joined: Sep 19, 2004
Posts: 13
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Edit this Post   Re: Subscription Activations, Contact Us, Mail, Reminders, etc
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Again, it's been months that I've tried to get this resolved. I renewed the premium account for our school website back in December 2008. Ads started appearing and I was told you had no record of my payment. Sarah indicated I should tell you my transaction number from paypal but it is rather mysterious how one does this. I ended up posting it publicly on a blog entry.
For a while, the ads were gone but now they have returned.
Please just tell me what to do to resolve this...and how to do it.
Thanks.
[Apr 15, 2009, 11:39:34 PM] [69.148.68.85] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
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Joined: Sep 15, 2004
Posts: 6027
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Edit this Post   Re: Subscription Activations, Contact Us, Mail, Reminders, etc
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johnhorn,

One point of clarity: We have sent several emails which apparently you have not received (each email starts of explaining this, but I think you aren't getting them)

I have extended your subscription for 30 days to give you a chance to get that Paypal transaction id. It's no mystery: Just sign into paypal and look at your recent history.

As for the 'public blog entry' you mention- do you mean the forums? Since you don't seem to be getting our emails (check your spam folder?) this is probably the best way to make sure we're communicating.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Apr 16, 2009, 8:46:10 PM] [65.113.88.4] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
penndelcomusic
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Joined: Mar 28, 2008
Posts: 1
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Edit this Post   Re: Subscription Activations, Contact Us, Mail, Reminders, etc
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I have canceled my subscription for penndelcomusic on Paypal. If the "time" left on that account could now be transferred to the SunValleyBand calendar, it would be GREAT!

Thanks for your time!
[Apr 30, 2009, 8:26:23 AM] [147.31.4.43] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
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Joined: Sep 15, 2004
Posts: 6027
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Edit this Post   Re: Subscription Activations, Contact Us, Mail, Reminders, etc
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penndelcomusic,

All set. I'm going to close this thread now so that we can keep the Announcements section clean. Please feel free to raise future related issues in the General Discussion forum.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[May 4, 2009, 9:53:27 AM] [171.159.64.10] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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