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Total posts in this thread: 9 |
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terpelding
New Member
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I paid (successfully) for the yearly renewal on 10/6 but every time I log in it still says "subscribe now". I received the auto response directing me here after an initial inquiry. Could you please reset this? |
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support
localendar Expert Joined: Aug 9, 2022 Posts: 6395 Status: Offline |
I couldn't find a subscription record for your member name. That means that either PayPal didn't send us the notice correctly, or perhaps you used a different member name? If the former, could you please forward a copy of the paypal receipt to sales@localendar.com? Thanks! In the meantime, I've added another 30 days to your existing subscription to avoid any further inconvenience. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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terpelding
New Member
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Nope...I have only one account and logged in correctly. I did the "click thru" to pay my yearly renewal which was confirmed on Oct 6 on the PayPal site. I have sent you .pdf copies of the renewal via email. |
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support
localendar Expert Joined: Aug 9, 2022 Posts: 6395 Status: Offline |
Got it. Your account should be all set. I know this was last week, but with all the PayPal news I'm reading today, you have to wonder... Sorry for any inconvenience. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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eversden
New Member
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Same thing is happening on my account - what is going on?... could you take a look please. |
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support
localendar Expert Joined: Aug 9, 2022 Posts: 6395 Status: Offline |
Checking... was your subscription supposed to be an automatic renewal from last year? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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eversden
New Member
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Yes this was an automatic renewal .... and verything is ok now thanks. regards. |
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BrianHanson
New Member
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The same thing has happened to me. My subscription was automatic and PayPal shows that the payment was made on Jan. 9. Email to customer support has gone unanswered. |
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support
localendar Expert Joined: Aug 9, 2022 Posts: 6395 Status: Offline |
So; if payment was Jan 9, and email has gone unanswered, we've only had a day? I apologize - but we do have a lot of members I'll take a look at your account. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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