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terpelding
New Member

Joined: Sep 19, 2004
Posts: 2
Status: Offline

Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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I paid (successfully) for the yearly renewal on 10/6 but every time I log in it still says "subscribe now". I received the auto response directing me here after an initial inquiry.

Could you please reset this?

[Oct 9, 2004, 3:30:44 PM] [63.195.120.21]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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I couldn't find a subscription record for your member name. That means that either PayPal didn't send us the notice correctly, or perhaps you used a different member name?

If the former, could you please forward a copy of the paypal receipt to sales@localendar.com?

Thanks! In the meantime, I've added another 30 days to your existing subscription to avoid any further inconvenience.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Oct 9, 2004, 10:22:35 PM] [67.86.182.152]

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terpelding
New Member

Joined: Sep 19, 2004
Posts: 2
Status: Offline

Re: Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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Nope...I have only one account and logged in correctly. I did the "click thru" to pay my yearly renewal which was confirmed on Oct 6 on the PayPal site. I have sent you .pdf copies of the renewal via email.

[Oct 12, 2004, 11:14:45 AM] [63.195.120.21]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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Got it. Your account should be all set. I know this was last week, but with all the PayPal news I'm reading today, you have to wonder...

Sorry for any inconvenience.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Oct 12, 2004, 2:28:01 PM] [151.191.175.196]

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eversden
New Member

UK
Joined: Sep 19, 2004
Posts: 8
Status: Offline

Re: Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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Same thing is happening on my account - what is going on?... could you take a look please.

[Dec 22, 2004, 5:02:28 PM] [84.92.108.204]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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Checking... was your subscription supposed to be an automatic renewal from last year?
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Dec 22, 2004, 9:20:29 PM] [67.86.182.152]

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eversden
New Member

UK
Joined: Sep 19, 2004
Posts: 8
Status: Offline

Re: Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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Yes this was an automatic renewal .... and verything is ok now thanks.

regards. smile

[Dec 30, 2004, 4:31:51 AM] [84.92.108.204]

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BrianHanson
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Joined: Sep 19, 2004
Posts: 2
Status: Offline

Re: Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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The same thing has happened to me. My subscription was automatic and PayPal shows that the payment was made on Jan. 9. Email to customer support has gone unanswered.

[Jan 11, 2005, 11:45:41 AM] [64.12.117.10]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Have Paid For Renewal...But Does Not Show...	Reply to this Post Reply with Quote
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So; if payment was Jan 9, and email has gone unanswered, we've only had a day? I apologize - but we do have a lot of members smile

I'll take a look at your account.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jan 11, 2005, 9:00:55 PM] [67.86.182.152]

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