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This topic has been viewed 376 times and has 26 replies

bwcaevents
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Joined: Sep 19, 2004
Posts: 3
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Unable to access Premium Services	Reply to this Post Reply with Quote
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I renewed my service on May 5th. Received PayPal confirmation, Credit Card has been posted. Any not Premium Services. I have sent 3 emails with no response. I even did a whois through Network Solutions to obtain a telephone number (no numbers on site) That phone number goes to a mail order house. HOW DO I GET MY SERVICE REACTIVATED!!!

[May 17, 2005, 10:39:06 AM] [24.128.181.246]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
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Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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Did you send emails or use the contact form for subscription issues? The form is the way to go, but the forums work just as well. Whois, etc is a lot more of a pain than just posting a quick note. smile

You're all set.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 17, 2005, 9:58:00 PM] [67.86.182.152]

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firstmcyouth
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Joined: Sep 19, 2004
Posts: 1
Status: Offline

Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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I am in the same boat and I did use the contact us form. I can't get any premium services yet. How long does it take to activate? I thought it said immediately. I have cleared cookies, history, offline pages, logged off and back on again 3 times. Maybe I missed something. Any ideas?

[May 27, 2005, 7:20:30 PM] [216.153.235.33]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
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Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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Take a look now; you should be good-to-go. A little short staffed on the long holiday weekend biggrin

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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 29, 2005, 4:14:25 PM] [69.118.173.135]

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wogt
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Joined: Jun 22, 2005
Posts: 2
Status: Offline

Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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Same thing here. Signed up using the form and received all confirmations that PayPal has been credited.

Please help.

WOGT

[Jun 26, 2005, 8:15:26 AM] [24.198.6.106]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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Also all set smile

----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 26, 2005, 10:49:48 PM] [69.118.173.135]

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packcal
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Joined: Sep 19, 2004
Posts: 5
Status: Offline

Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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I added premium services earlier this week and while I have been charged it is still not active. I also sent a contact us form and have received no response.

[Jul 15, 2005, 4:41:05 PM] [65.205.108.127]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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You should be all set
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jul 16, 2005, 10:26:32 PM] [69.118.173.135]

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packcal
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Joined: Sep 19, 2004
Posts: 5
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Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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Thank you. I have tried to import a calendar from Microsoft Outlook 2003 and get the following results:

Verifying header row
Verifying required column: subject ... found.
Verifying required column: start date ... not found
Verifying required column: start time ... not found
Verifying required column: end date ... not found
Verifying required column: end time ... not found
Verifying required column: all day event ... not found
Verifying required column: description ... found.
Verifying required column: private ... found.

Import Failed

The following fields were not present on the header row (the first row in the file):
start date
start time
end date
end time
all day event

Thanks for your help....

[Jul 18, 2005, 12:58:22 PM] [65.205.108.130]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Unable to access Premium Services	Reply to this Post Reply with Quote
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So do those fields in fact exist in your file? Have you downloaded the sample file (the link is on the import page) and compared it to the one you exported from Outlook?
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jul 19, 2005, 11:04:26 PM] [69.118.173.135]

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