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There was an outage on the site today from approx. 1PM to 6PM EST.

What we don't know:
What caused the initial outage (is it related to the new Zotob worm making the rounds on the net?)

What we do know:
There was an unacceptably long time for our hosting provider to address the issue. While we let them know almostt immediately when the outage occurred, there were numerous delays in getting a resource assigned to investigate the issue.

We still have not received sufficient information to diagnose today's problems. We will post further information here as it becomes available.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Aug 17, 2005, 10:01:30 PM] [69.118.173.135] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
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Update:

We now know that the "outage" was due to the intentional disconnect of our servers from the net. Apparently, localendar.com was the target of a massive DOS (Denial of Service) attack yesterday (heh: "yesterday". I only write that b/c it's now 12:51 AM tired )

The attack was so sever that it was causing problems for other machines on our provider's subnet. Which is why we were disconnected.

Why we were not notified so that appropriate countermeasures could be taken is currently unknown.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Aug 18, 2005, 12:51:39 AM] [69.118.173.135] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
mmcdermott
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crying
Is there a number or email address we can use to contact you in the event of another outage of this magnitude? I am sure that you worked with CIHOST dilligently to restore service, but with the forums also hosted on a downed website, it is more than frustrating to just wait around that long without service. As you can imagine shared calandaring is used by MANY folks and I received my share of calls as the admin for the calendar. I was wanting to get the full blown version (non-free) but wonder what your overall uptime has been. Can you assure me that this recent outage is just a small blip in the service history of this site?
Thanks so much.. A localendar fan.
[Aug 18, 2005, 7:40:15 AM] [24.123.230.53] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
pdaa
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There was an outage on the site today from approx. 1PM to 6PM EST.

What we don't know:
What caused the initial outage (is it related to the new Zotob worm making the rounds on the net?)

What we do know:
There was an unacceptably long time for our hosting provider to address the issue. While we let them know almostt immediately when the outage occurred, there were numerous delays in getting a resource assigned to investigate the issue.

We still have not received sufficient information to diagnose today's problems. We will post further information here as it becomes available.

[Aug 18, 2005, 11:55:45 AM] [68.82.91.132] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
pdaa
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It is now 8/18. We are getting inconsistent access to the calendar. Response time to this site is very poor but we are not having any response time issues on other sites. Is this new problem or a continuation of yesterday's problem?
Is there a support e-mail address to make it easier to report these issues.
We have been using the calendar for a short time - about a month and a half. Up until yesterday there had been no problems.
We need to know that there is a way to promptly report problems and have them resolved in a timely fashion before we can consider any of the premium services.
Thanks for your help!
[Aug 18, 2005, 12:01:06 PM] [68.82.91.132] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
StDominicMusic
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We're having the same problems. The calendar has been virtually inaccessible for 2 days now. We have many users and I'm beginning to get lots of calls. And frankly, I'm starting to get worried about the large amount of data and the time it took to post it to the calendar. It would be nice to at least have an update as to the extent of the problem and a prognosis.
[Aug 18, 2005, 3:15:11 PM] [209.205.180.60] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
support
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We're having the same problems. The calendar has been virtually inaccessible for 2 days now. We have many users and I'm beginning to get lots of calls. And frankly, I'm starting to get worried about the large amount of data and the time it took to post it to the calendar. It would be nice to at least have an update as to the extent of the problem and a prognosis.


We haven't gotten a response from CIHost yet as to why "unplugging the machine" was the selected course of action... but the outage does appear related to that recent Internet worm. Not that we've been infected, but those machines that have been (and it's a lot: see this stories at Reuters and the BBC ) may be part of the machines participating in the distributed denial of service attacks (DDOS)

We've already taken a number of measures to insulate our servers and the network over the past 2 days (sorry for not posting an update yesterday, but it was another all-nighter).

 
Is there a number or email address we can use to contact you in the event of another outage of this magnitude?

Alas no, but rest assured that we have numerous monitoring mechanisims and if the site is unavailable or slow, we are made aware of it almost immediately.

We also continue to function at a lesser capacity from having switched hosts about 2 months ago. The older firm has still not turned over our old servers (why they're dragging their feet we have no idea). Yesterday, they were notified that we would be taking legal action against them to have our equipment returned. That added capacity will also help us better fend off similar attacks in the future.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
[Aug 19, 2005, 9:21:37 AM] [69.118.173.135] Show Post Printable Version [Link] Report threatening post: please login first  Go to top 
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