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» » » » Post: Re: Not receiving email event reminders.

Print at Nov 21, 2025, 11:56:57 AM

Posted by MelissasDance at May 2, 2006, 8:22:32 PM

Re: Not receiving email event reminders.
OK, I sent them an email and this was their response....

Thank you for choosing Road Runner Email Technical Support.

I understand you're having problems with the receipt of email messages
from certain addresses.

I can certainly address this issue for you.

Whenever an email server is unable to deliver a message, it will provide
a 'returned undeliverable' email notice to the sender. This
undeliverable notification will indicate the reason the email could not
be sent and it usually includes a link to a website which provides
further information.

You should contact those that cannot send email to you to find out if
they've received an undeliverable notice. If they have, and it indicates
the message was blocked for spam related reasons, inform them they
should have their Internet Service Provider visit
http://security.rr.com/mail_blocks.htm for information on how to remove
the block.

You may also check to see if the outgoing SMTP server of a sender is
being blocked by Road Runner at
http://security.rr.com/amIBlockedByRR.htm . To use this online tool, you
will need to have the IP address of the SMTP server that the sender is
using.

If the tool indicates that the block is a ?SpamHaus Block List (SBL)? or
?MAPS RBL-Plus? mail block, the sender will need to go to the websites
for these lists and follow their policies for requesting removal. The
website addresses for these two lists are:

SpamHaus Block List - http://www.spamhaus.org/lookup.lasso
MAPS RBL-Plus - http://www.mail-abuse.com/removereq_rbl.html

If the tool shows that the IP address's PTR record shows up as
'NXDOMAIN' or 'SERVFAIL', Road Runner's mail servers will reject your
mail regardless of your appearance on any of the lists we use, as per
our Inbound Sending Policy available at http://security.rr.com/spam.htm.
If this applies to your situation, contact your ISP or hosting provider
and request that they make sure your mail server's IP address has a
valid PTR record for reverse DNS.

If the reason listed on the undeliverable notice is not related to a
spam block, the sender should contact their Internet Service Provider
for further assistance.

If the sender does not receive a returned undeliverable message within
24 hours of sending the email that you did not receive; it may be that
the message never left their computer. It's also possible your email
program may have message rules setup to block email meeting certain
criteria. Please check such settings in your own email program and
contact those you're having trouble receiving from to suggest they do
the same. Additionally, disable any spam filtering software if you run
any on your computer.

So now what? I'm getting a little beyond my capabilities. confused