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Posted by ccccwebsite at Jul 25, 2012, 5:48:13 PM
what's going on
My calendar now has gaps between the weeks in Month view. The dates are in the gaps not in the day itself like they use to be. Also I am getting the below message intermittently when I go from Month/day/week or to the next month. sad Is this problem system wide?


Oops !

We encountered an error while trying to process your request.
Our system administrator has been notifed.
Please reference Error Id: -855298082 in any communications.
Please click here to return to localendar.
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ccccwebsite

Circle City Corvette Club

Posted by dreynolds83 at Jul 25, 2012, 7:45:21 PM
Re: what's going on
Yes, I have been getting this "Error Id: -1467256078 in any communications" with a different error code each time, ANY time I try to change between any screen or try to click to another part of the app. This has been happening since late Monday night (07/23/2012).

Do we know if Tech Support is looking into this?

Thanks!
-Donna

Posted by VintagePatisserie at Jul 25, 2012, 7:55:54 PM
Re: what's going on
I'm having the exact same problems and I use this for my business calendar, so I've suffered all day.

Would be really good to know if someone is looking at this. I feel pretty helpless right now.

Posted by ccccwebsite at Jul 25, 2012, 8:59:55 PM
sad   Re: what's going on
Also, I went back to earlier months and there are entire weeks missing and in future months same thing. From the view on the club website if a week doesn't have something posted in it the days are completely gone. Just the dates appear.

I have used "my calendar in an <iframe>" on the club website since 2004 and have not had this kind of a major issue.


View of calendar on website is: Club Calendar

If you browse through the months you see what I'm talking about.
(exp. jan 2012 or Dec 2012)

Hopefully will be fixed soon
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ccccwebsite

Circle City Corvette Club

Posted by VintagePatisserie at Jul 26, 2012, 5:23:29 AM
Re: what's going on
Thats really great to know you have never had such problems and have been a member for such a long time... We moved over from Ical only two months ago but use this religiously and was about to upgrade, but feel a little scared now..

I really hope support post something on the forum and at least let us know it's being looked at..

Posted by dreynolds83 at Jul 26, 2012, 6:02:13 PM
Re: what's going on
I took a stab at this, and sent an email to 'info@localendar.com' and included a screenshot of one of the errors. I use this calendar for my holistic center, and really need it to be functioning properly since I can't add or change events with the blue screen popping up at nearly every click.

I have only been a member for about 20 days, and I am glad to hear that you have been using this calendar since 2004 and haven't had any serious issues. I am starting to rethink my choice here.

Hopefully, someone from Tech Support will respond now. It seems like that info@ email went thru since it has not bounced back to me.

keeping my fingers crossed!
-Donna smile

Posted by ccccwebsite at Jul 27, 2012, 1:11:48 AM
Re: what's going on
Posted my original Posts here in the Webmaster Corner. Never actually posted here in Known Problems. Maybe we'll get a response from Support there.
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ccccwebsite

Circle City Corvette Club

Posted by support at Jul 27, 2012, 9:09:58 PM
Re: what's going on
Hey folks,

This issue should be corrected. Please let us know if you still have this problem.

Apologies for not addressing this issue sooner. I'm cross-posting this to a bunch of similar threads.

The issue was what intended to be a simple patch intended to address some cross-browser CSS issues (I hate to blame IE, but guess what?). Unfortunately, there was a very subtle bug which did not come out in our testing. It was subtle enough that it took us a bit to trace it back to the patch.

We should have at least posted an update that we were looking into this; I know the lack of communication from our side made members wonder if we were even aware of the issue. Please accept our apologies.

One minor note: This should only have hit the signed-in user of the calendar. People anonymously hitting the public calendar view should not have been affected.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by ccccwebsite at Jul 28, 2012, 9:52:54 PM
Re: what's going on
I still have the problem both when logged imto Localendar and when I view the calendar that's embedded on website in <iframe>
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Circle City Corvette Club

Posted by support at Aug 2, 2012, 2:53:48 AM
Re: what's going on
Hi Cynthia,

Can you please look at your cal and open a support ticket if you are still seeing this (and have a screenshot ready :))
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news


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