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Posted by TownofSebago at Apr 14, 2006, 9:36:21 PM

Paid for premium services but they are not activated.
The Town of Sebago uses two Localendars on its website and we subscribe to the Premium Service level. We recently renewed for both calendars:

January 25, 2006 - payment made for $29.95 through Paypal
February 12, 2006 - payment made for $29.95 through Paypal

However, only one of the two calendars has been listed at the Premium
Services level with the Printable feature button shown:

http://www.townofsebago.org/text/calendar.html

The other calendar does not reflect Premium Service level and the
Printable feature button is not shown:

http://www.townofsebago.org/text/meetings.html

I have sent four e-mails to the localendar info address and lodged two error reports on your website, but am not receiving any answer from anyone nor is the problem fixed. How do I get your attention?

Allen Crabtree
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Allen Crabtree

Posted by support at Apr 17, 2006, 3:25:28 PM

Re: Paid for premium services but they are not activated.
Hi Alan,

When you sent an email to support@localendar, did you get an autoresponse suggesting the forums or the contact form?

The contact form is supposed to be addressed the quickest, but I don't monitor them so I can't explain the delay.

Both calendars should be set.
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Marc Higgins
Support Associate, localendar.com
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