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Forums » List all forums » » Forum: Known Problems » » » Thread: Unable to access Premium Services |
| Posted by bwcaevents at May 17, 2005, 10:39:06 AM |
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Unable to access Premium Services I renewed my service on May 5th. Received PayPal confirmation, Credit Card has been posted. Any not Premium Services. I have sent 3 emails with no response. I even did a whois through Network Solutions to obtain a telephone number (no numbers on site) That phone number goes to a mail order house. HOW DO I GET MY SERVICE REACTIVATED!!! |
| Posted by support at May 17, 2005, 9:58:00 PM |
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Re: Unable to access Premium Services Did you send emails or use the contact form for subscription issues? The form is the way to go, but the forums work just as well. Whois, etc is a lot more of a pain than just posting a quick note.  You're all set. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by firstmcyouth at May 27, 2005, 7:20:30 PM |
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Re: Unable to access Premium Services I am in the same boat and I did use the contact us form. I can't get any premium services yet. How long does it take to activate? I thought it said immediately. I have cleared cookies, history, offline pages, logged off and back on again 3 times. Maybe I missed something. Any ideas? |
| Posted by support at May 29, 2005, 4:14:25 PM |
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Re: Unable to access Premium Services Take a look now; you should be good-to-go. A little short staffed on the long holiday weekend  ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by wogt at Jun 26, 2005, 8:15:26 AM |
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Re: Unable to access Premium Services Same thing here. Signed up using the form and received all confirmations that PayPal has been credited. Please help. WOGT |
| Posted by support at Jun 26, 2005, 10:49:48 PM |
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Re: Unable to access Premium Services Also all set ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by packcal at Jul 15, 2005, 4:41:05 PM |
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Re: Unable to access Premium Services I added premium services earlier this week and while I have been charged it is still not active. I also sent a contact us form and have received no response. |
| Posted by support at Jul 16, 2005, 10:26:32 PM |
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Re: Unable to access Premium Services You should be all set ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by packcal at Jul 18, 2005, 12:58:22 PM |
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Re: Unable to access Premium Services Thank you. I have tried to import a calendar from Microsoft Outlook 2003 and get the following results: Verifying header row Verifying required column: subject ... found. Verifying required column: start date ... not found Verifying required column: start time ... not found Verifying required column: end date ... not found Verifying required column: end time ... not found Verifying required column: all day event ... not found Verifying required column: description ... found. Verifying required column: private ... found. Import Failed The following fields were not present on the header row (the first row in the file): start date start time end date end time all day event Thanks for your help.... |
| Posted by support at Jul 19, 2005, 11:04:26 PM |
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Re: Unable to access Premium Services So do those fields in fact exist in your file? Have you downloaded the sample file (the link is on the import page) and compared it to the one you exported from Outlook? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by packcal at Jul 20, 2005, 10:10:42 AM |
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Re: Unable to access Premium Services Yes, I see them in the file. I can send you the file if necessary..... |
| Posted by support at Jul 22, 2005, 11:52:55 AM |
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Re: Unable to access Premium Services I think attachments to posts are currently disabled, but you can post the first 5-10 lines of the file in a message. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by packcal at Jul 22, 2005, 2:12:34 PM |
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Re: Unable to access Premium Services Here are 2 records + the header that was built when I exported from Outlook to CSV(Windows). Subject,StartDate,StartTime,EndDate,EndTime,Alldayevent,Reminderonoff,ReminderDate,ReminderTime,MeetingOrganizer,RequiredAttendees,OptionalAttendees,MeetingResources,BillingInformation,Categories,Description,Location,Mileage,Priority,Private,Sensitivity,Showtimeas National Night Out,8/1/2005,6:30:00 PM,8/1/2005,10:30:00 PM,FALSE,,8/1/2005,6:15:00 PM,,,,,,,"Meet at H.S. Gym Entrance at 7:30 ",Midway Middle School,,Normal,FALSE,Normal,2 Mandatory Family Camping Meeting,8/4/2005,6:30:00 PM,8/4/2005,7:30:00 PM,FALSE,,8/4/2005,6:15:00 PM,,,,,,,,First United Methodist Church,,Normal,FALSE,Normal,2 |
| Posted by milford at Jul 25, 2005, 11:59:26 AM |
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Re: Unable to access Premium Services Good morning! We had similar troubles to those posted here, but in our case we had signed up last year to PayPal with the understanding we would be auto-renewed for our premium services and we were not. Was there a step we missed? |
| Posted by PVJennybean at Jul 26, 2005, 11:23:26 AM |
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Re: Unable to access Premium Services I too am in the same boat - had auto renewal of my Premium subscription July 5/05 - no premium services available to date. Emails sent were ignored (as stated), and my payment has been long processed. Can you assist please? |
| Posted by support at Jul 27, 2005, 12:44:19 PM | ||
Re: Unable to access Premium Services
Your subscription is due to auto-renew Aug 16, 2005. I'm not sure why your current one expired earlier, but I've extended it through the month of August. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Jul 27, 2005, 12:47:10 PM | ||
Re: Unable to access Premium Services
You should be all set. Sorry I've been a bit behind checking the forums ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by PVJennybean at Jul 27, 2005, 9:00:19 PM |
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Re: Unable to access Premium Services Thanks so much, all is good now! |
| Posted by packcal at Jul 29, 2005, 9:19:30 AM | ||
Re: Unable to access Premium Services
Support did you get a chance to review this? |
| Posted by StTheresaParish at Oct 22, 2005, 3:25:50 PM |
Re: Unable to access Premium ServicesI also paid for premium service, received confirmation from paypal and amount deducted from my account. I sent 3 emails using the form and have not received a reply. Please advise when my premium service will be actived. I just created a new calendar for use with my website and I am afraid to pay again! |
| Posted by support at Oct 24, 2005, 11:25:55 AM |
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Re: Unable to access Premium Services StTheresaParish, I don't see a PayPal record for this account. Is this the new account you created, or the one with the existing subscription? What is the account that should be renewed, but isnt? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by StTheresaParish at Oct 24, 2005, 10:24:12 PM |
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Re: Unable to access Premium Services Yes -- We first signed up for trial service on 9/13 (StTheresaParish) and then subscribed for premium service on 10/19 through paypal. $29.95 was deducted from my account. I've sent 3 forms regarding subscription of preium services with the confirmation receipt number. Attached is the email that was forwarded to me on 10/19 at 10:41 PM from servce@paypal: You have successfully signed up for a subscription to Premium Webmaster using PayPal. Your first subscription payment, for $29.95 USD, has already been sent to localendar.com. ---------------------------------------------------------------- Subscription Details ---------------------------------------------------------------- Date of sign up: Oct. 19, 2005 Subscription Name: Premium Webmaster Subscription Number: S-6H3213740D8938625 Item Number: 1234567890 Subscription Terms: $29.95 USD for each year Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period. If you have any questions or concerns about this subscription, please contact localendar.com. ---------------------------------------------------------------- Contact Information ---------------------------------------------------------------- Business Name: localendar.com Contact Email: support@localendar.com Contact Phone: Please let me know how I should proceed from here. We love your service and started another calendar in our website for sports. I would like premium here as well for the add an event feature, but I am afraid to pay again! I thought maybe the subscription fee went to this one, but it shows premium services ending 11/18. Thanks and please advise. |
| Posted by wlc at Oct 28, 2005, 12:24:26 AM |
Re: Unable to access Premium ServicesI have the same problem..... the account expired like 2 months ago, then I get a Paypal statement.... I forgot it was on an annual pay... the payment was complete from paypal on the 26th.. 2 emails and no replies..... just wanted it activated again .... |
| Posted by support at Oct 30, 2005, 9:32:19 PM |
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Re: Unable to access Premium Services StTheresaParish, this should be active. I don't know why the paypal receipt wasn't received sooner, but I was able to find it from the copy you sent. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Oct 30, 2005, 9:33:59 PM |
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Re: Unable to access Premium Services WLC, you should be all set (note that next year your sub will not be auto-renewed) ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by StTheresaParish at Oct 31, 2005, 10:18:16 AM |
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Re: Unable to access Premium Services Thanks for your response. It appears to be working fine now. I will send additional $$ for STS-Sports which expires 11/18. Since it is basketball season, to lose a week of adding events would be a problem. I would like to ensure a smooth transition if possible. Please be on the lookout :) Thanks again. PS>>>Can you tell me how to insert a link back to my website from the discussion board? Thanks. |
| Posted by support at Nov 2, 2005, 3:18:55 PM |
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Re: Unable to access Premium Services PS>>>Can you tell me how to insert a link back to my website from the discussion board? Thanks. |
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