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This topic has been viewed 188 times and has 3 replies

MuncieDowntown
New Member

Joined: Jan 23, 2005
Posts: 6
Status: Offline

Premium Services disabled?	Reply to this Post Reply with Quote
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Hello,
I am unable to access the Premium Services on my account, even though my yearly subscription was paid for and renewed on April 28 of this year.
I have many users on my website who rely on the ability to add calendar events. I appreciate your looking into this matter as soon as possible.
Thanks,
C Hays
webmaster
munciedowntown.com

[Jul 27, 2006, 3:47:21 PM] [68.72.33.137]

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MuncieDowntown
New Member

Joined: Jan 23, 2005
Posts: 6
Status: Offline

Re: Premium Services disabled?	Reply to this Post Reply with Quote
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After reading through some similar posts, I thought I'd add some info to mine.
I did send an email through the support form, but did not get an autoreply. I have not been able to access the premium services on my account since my renewal date.
Here are the details from my PayPal receipt:

Dear Quarter Moon,

This email confirms that you sent $29.95 USD to localendar.com as a subscription payment.
-----------------------------------
Payment Details
-----------------------------------
Date of payment: Apr 28, 2006
Amount: $29.95 USD

-----------------------------------
Subscription Details
-----------------------------------
Amount: $29.95 USD
Date: Apr 28, 2006
Subscription Name: Premium Webmaster
Subscription Number: S-2LR042283C997790E
Item Number: 1234567890

Thank you for looking into this. Once you get it activated, will my subscription renewal date be changed accordingly so that I still get a year's service?
Thanks again,
Carey Hays
munciedowntown.com

[Jul 28, 2006, 9:51:44 AM] [68.72.33.137]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
Status: Offline

Re: Premium Services disabled?	Reply to this Post Reply with Quote
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I checked your account and it looked fine - I'm assuming another support person handled it based on the email you mention confused

Please let me know if this is incorrect.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Aug 7, 2006, 11:32:04 AM] [171.159.192.10]

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MuncieD
New Member

Joined: Apr 24, 2005
Posts: 2
Status: Offline

Re: Premium Services disabled?	Reply to this Post Reply with Quote
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Yes, problem seems to be fixed now. Thank you!! Additional thanks for extending my subscription date, I really do appreciate it.
I do love this service you provide, and my website users really missed not having full access!
Thanks again,
Carey
munciedowntown.com

[Aug 11, 2006, 11:06:35 AM] [68.253.34.219]

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