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tbca
Newbie

Joined: Sep 19, 2004
Posts: 31
Status: Offline

Upgrade to Premium / Subscription not recognized	Reply to this Post Reply with Quote
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I upgraded to Premium last night (username "tbca") and received confirmation from both PayPal and localendar.com that my payment had been processed and accepted. The navigation bar changed from "Premum Service - Subscribe Now!" to "Premium Service - Expires May 12, 2004" (yes, last year). It has now changed back to "Premium Service - Subscribe Now". I cannot access any of the Premium functionality.

This appears to be a recurring problem given the number of posts from people with similar issues. Please confirm that you received my payment and that my subscription will be recognized!

Thanks,
Chris

[May 5, 2005, 12:01:14 PM] [209.17.181.193]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
Status: Offline

Re: Upgrade to Premium / Subscription not recognized	Reply to this Post Reply with Quote
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You should be all set. Please make sure under Tools->Internet Options->Settings that you have "Every visit to the Page" selected smile

----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 5, 2005, 9:58:42 PM] [67.86.182.152]

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tbca
Newbie

Joined: Sep 19, 2004
Posts: 31
Status: Offline

Re: Upgrade to Premium / Subscription not recognized	Reply to this Post Reply with Quote
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Thanks Marc!

By the way, part of my initial problem may have been that I was doing everything through Firefox (e.g., I cannot access the "Premium" toolbar using Firefox, even now that the subscription activation issue has been addressed). Using IE works and I can access the Premium toolbar.

Thanks again,
Chris.

[May 6, 2005, 2:52:33 PM] [209.17.181.193]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
Status: Offline

Re: Upgrade to Premium / Subscription not recognized	Reply to this Post Reply with Quote
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I cannot access the "Premium" toolbar using Firefox

That's a browser-detection problem on our side. We recently got an upgrade of BrowserHawk from cyscape.com (which we highly recommend for this sort of thing) and are working it into our code. Among fixing the Premium menu for Firefox & other changes, we'll also allow Safari users to finally change their color preferences smile

----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 6, 2005, 9:21:33 PM] [67.86.182.152]

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