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avscheduling
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Joined: Oct 20, 2007
Posts: 7
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Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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Our HOA has been paying for premium services and all of a sudden we are seeing ads on our calendar...
http://www.localendar.com/public/avscheduling

What's going on?

Ron H.
webadmin@asburyvillas.com
The Villas of Asbury Homeowners Association Inc.

[May 18, 2010, 12:11:09 PM] [24.179.217.77]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
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Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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I show that the "avscheduling" calendar expired 12/25/09. If you have made a recent payment to PayPal send me your information and I can look into this further.

Sarah Giles
Support Associate
Localendar.com

[May 18, 2010, 3:26:23 PM] [96.225.98.105]

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avscheduling
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Joined: Oct 20, 2007
Posts: 7
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Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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oh my ... thanks Sarah
Where can I find the expiration date/ renewal costs, etc?

[May 18, 2010, 5:17:34 PM] [24.179.217.77]

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avscheduling
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Joined: Oct 20, 2007
Posts: 7
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Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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If your HOA doesn't use PayPal ... how do we go about paying the $9.95, who do we make the check out to, and where do we mail it?

[May 18, 2010, 5:28:01 PM] [24.179.217.77]

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avscheduling
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Joined: Oct 20, 2007
Posts: 7
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Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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Hi Sarah,

The treasurer of our HOA showed me that check# 3319 for $9.95 for premium renewal was written to localendar on 12/1/2009 and cleared our bank on 1/31/2010.

Please provide information regarding the handling of our Premium renewal and also remove the ad's from our calendar as the Premium service provides.

Thanks for your assistance,
Ron H.
webadmin@asburyvillas.com

[May 21, 2010, 9:10:16 AM] [69.254.242.40]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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I will look into the check for you, thank you for the information.

To answer your other post...you can find your expiration date to the left of your calendar under the "subscribe now" icon. Checks can be mailed to:
Localendar.com
9 Hankins Rd.
Sussex, NJ 07641

Sarah Giles
Support Associate
Localendar.com

[May 22, 2010, 9:42:19 PM] [96.225.98.105]

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avscheduling
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Joined: Oct 20, 2007
Posts: 7
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Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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Hi Sarah,

What's the status of your research. We renewed our Premium Subscription in December 2009 before it expired. You processed the check and it cleared our bank in January 2010.

We should not be seeing the Ad's on our calendar and we are.

Please turn the ad's off or our Homeowners Association may look for Calendar services somewhere else.

Thanks,
Ron H.
webadmin@asburyvillas.com

[May 26, 2010, 4:59:51 PM] [69.254.242.40]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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I have given you another 30 days of the calendar as a "free" service until we clear up the issue. I'm waiting on an answer from accounting.

Thanks for your patience,
Sarah Giles
Support Associate
Localendar.com

[May 28, 2010, 6:44:26 AM] [96.225.98.105]

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avscheduling
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Joined: Oct 20, 2007
Posts: 7
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Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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Thank you so much Sarah. I look forward to hearing from you after accounting gets things straightened out.

[May 28, 2010, 3:08:30 PM] [69.254.242.40]

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avscheduling
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Joined: Oct 20, 2007
Posts: 7
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Re: Paying for Premium Service - still getting ads	Reply to this Post Reply with Quote
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BUT we are still seeing advertisements even though we have paid for premium service.

Would someone please remove the advertisements while accounting figures out what happened on the money side? We have the cleared check back that we wrote Dec 1, 2009.

[May 28, 2010, 3:13:33 PM] [69.254.242.40]

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