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Forums » List all forums » » Forum: General Discussion » » » Thread: Subscription renewal » » » » Post: Subscription renewal |
| Posted by lanecove at Feb 21, 2013, 3:47:03 AM |
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Subscription renewal Hi, I emailed this to support, but did not get a reply so I thought Id post here as well...(sorry for double dipping) Hello, Lane cove council subscribes to local calendar $29.95 premium service. We recently received notification from paypal that processing of payment from an old registered credit card had failed. As we were unable to find the previous paypal details, we resubscribed for another year via the localender website for a further year on a new paypal account. Our understanding was that the paid account: http://www.localendar.com/public/lanecove was expiring in September 2013. Given that we resubscribed for one further year, the subscription should expire September 2014. However, when we log onto our calendar, the expiry date for the premium service is given as March 2014. Could you please advise why the expiry date is appearing as March as our understanding is that re-subscription should take effect from the original date of expiry in September 2013 |
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