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Forums » List all forums » » Forum: General Discussion » » » Thread: Subscription » » » » Post: Re: Subscription |
| Posted by lanecove at Nov 11, 2013, 3:38:11 AM |
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Re: Subscription Hi Marc, Thanks for cancelling inaylor@l......au transaction. I can confirm that the funds have been returned back to us. However, I do not believe the expiration date should be rolled back to FEB 14. If you follow the email trail above, you will notice that the original email from us was precisely for this reason. As in, we made an early payment to our account than was required - however the account was always expiring in SEP 2013. We contacted you because the renewal date was not reflecting the years subscription (paid early) (which you corrected manually) This was paid via a newly ceated a new account mis@l...au. However, paypal deducted a subsequent payment again on September 8 to our inaylor@....au account (which you now have reimbursed) But now you have rolled back the renewal date to FEB 14 again. The confusion stems from the fact the in FEB 2013 we paid a subscription which was due on Sep 8 2013. However, because of that payment, the renewal was reset from FEB 2013 to FEB 2014, when ideally it should have been renewed to SEP 08 2014 The expiration/renewal date should still be SEP 2014, not FEB 14. Thanks |
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