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Forums » List all forums » » Forum: Known Problems » » » Thread: Private Events just disappeared PLease Help!!! » » » » Post: Re: Private Events just disappeared PLease Help!!! |
| Posted by support at May 16, 2015, 3:05:37 AM |
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Re: Private Events just disappeared PLease Help!!! We've received this post and are looking into the issue.We will report any updates as soon as we have them. -- Update -- We have traced this issue to a bug in a security patch that was recently installed on one of our servers. From what we have seen so far, only 4 members were affected. Unfortunately, we had to recover the Private Event information from a database backup created before the patch, which means Private Events created between May 6 (prior to the patch installation) and the evening of May 15 (when we removed the patch) were non-recoverable. I know it is not much consolation, but in the 15+ year history of localendar, this is one of the only times that we have had to resort to consulting one of our backups. Because of the rarity of this occurrence and as an apology for any data that may have been lost during the 10-day window we could not restore, we are refunding the last Premium subscription payment received for each account or activating a free year if there is no current subscription. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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