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Forums » List all forums » » Forum: General Discussion » » » Thread: refund » » » » Post: Re: refund |
| Posted by imageservices at Jan 19, 2017, 6:47:33 PM |
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Re: refund I noted your reply on January 18. It comes 6 days after my latest and last request. I have made 3 requests for help concerning accessing my account and using your product since I purchased it on January 9th. Your failure to communicate has caused me to miss important deadlines for completing a vital project for my company. Your prevailing attitude of slow response/no response to customer requests leaves me with no other conclusion than - I can not rely on your company to assist me in using the product that I purchase from your company. It is now 10 full days since my purchase. As of this writing I STILL CANNOT access my account! I get noting but error messages when I attempt to log in "Sorry, that account name and email could not be found. ". Based on this reality I can no longer wait for your late responses nor endure trying to utilize a product that I can not access. I am greatly concerned about the problems that will likely occur IF I were even able to access and attempt to use the product. Based on the disaster of this simple communication process I now have ZERO confidence that your product will operate correctly. If your company cannot even communicate properly, what other problems lay in wait? Can you imagine finding 3 or 4 or more minor problems and finding it necessary to wait 3 or 4 days for each and every communication to resolve the problem? No thanks! Consider this reply message as my official notice that I am demanding a full refund of the purchase price of $149.95 from invoice #2402-6986. You should have no problem providing me a full refund without further adieu. I have not opened or utilized your product even once. I have not gained a benefit of any kind through this purchase. In fact I have wasted and lost valuable time in completing my tasks. I have suffered embarrassment and loss of credibility making lame excuses as to why I have not been able to complete my task. Please refund my full purchase price immediately. I request that you communicate with me and let me know when I can expect my refund. I will keep an eye on my bank account. I am expecting a response without delay. If I do not receive my reply/refund within a few days, I will seek other action through my bank or other legal means at my disposal. You can communicate with me further by contact me at 209 579-5516 to expedite my refund. Cordially, Eric |
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