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Forums » List all forums » » Forum: General Discussion » » » Thread: Billing issues without a response » » » » Post: Re: Billing issues without a response |
| Posted by support at Apr 3, 2017, 2:01:34 AM |
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Re: Billing issues without a response From what I saw in Paypal, it looks like a second subscription was created on the account by someone (we cannot created subscriptions - it had to be someone with your Paypal id). Typically, this can happen if someone doesn't understand the subscription will auto-renew, so they create another. When we refund a subscription with Paypal, we have no control over how they return the money. I am not sure how they decide to direct money to your account (it probably has some bearing on how the payment was received) Regarding how Paypal gives you an email and doesn't direct you to the correct method (our contact form): Because of a variety of issues we had concerning confusing settings like this that we could not customize, in Feb 2016, we switched our payment processor to Stripe.com. At the same time, we also increased the pricing on 2 subscriptions and eliminated a legacy option for new users. Because you were a localendar member before this date, you remain grandfathered under the older pricing. But this also means your account is still managed/maintained through Paypal. For future reference, please use the Contact Us link in the footer of our site and not the support@localendar.com email address. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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