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Forums » List all forums » » Forum: Discussion Forums » » » Thread: Reminders not working for a user » » » » Post: Re: Reminders not working for a user |
| Posted by support at Apr 19, 2017, 3:43:52 PM |
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Re: Reminders not working for a user The reminder was set, but what I cannot see is when it was set. "Public" reminders are hardcoded to be 24 hrs in advance. If a reminder is set <24 hrs before an event, the user won't receive an email. In the code, a user is not supposed to be able to set a reminder on an event in the past, or if it's coming up in <24 hrs. However, there may be a loophole related to time zone differences that allow a user to set a reminder less than a day in advance. If the person can recall when they set up the reminder, it would be useful information. Or, it may have gone to their spam folder. We only turn on logging for emails if we are working on an issue. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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