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Forums » List all forums » » Forum: Discussion Forums » » » Thread: localendar.com has suspended your automatic payments » » » » Post: Re: localendar.com has suspended your automatic payments |
| Posted by support at Mar 23, 2020, 2:43:55 PM |
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Re: localendar.com has suspended your automatic payments For starters, I just extended your existing subscription 30 days to remove ads. Suspending payments is something that Paypal actually does (not us - why wouldn't we want to receive a payment?!) but I hate that they report this to users as if it's some action we have taken. Basically, Paypal will suspend a subscription after 1 failed attempt at renewal. Most commonly, this means the credit card they have on file needs to be updated. It used to be the case that if you updated a credit card on your account, they did not apply the update to existing subscriptions, and you would still get a failure (Annoying, but I guess there were legal issues related to tying a new card to an old agreement) In any event, we have a couple options. You can try updating your credit card info on file at Paypal (if you haven't done so already). If you have, then the easiest solution is to just create a new subscription at localendar.com, which will make Paypal use the correct card (If we go this route, I will have to cancel your existing subscription first, so let me know when you are ready) ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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