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Forums » List all forums » » Forum: Announcements » » » Thread: 10/18/22 Outage » » » » Post: Re: 10/18/22 Outage |
| Posted by support at Oct 20, 2022, 1:50:53 PM |
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Re: 10/18/22 Outage Follow up: We received an explanation and apology from our ISP. I don't want to post too much technical information about our infrastructure here, because that could introduce a cybersecurity risk, but the basic gist is that as part of a migration to some new hardware, the vendor was putting some firewall rules in place that were activated before they should have been. Where we are in the process right now: We have our own monitors in place that alerted us to the outage and we reach out to the vendor almost immediately. They should have (at least) the same level of monitoring in place and been aware of the issue (and working to track it down and fix it) before we even notified them. We are still waiting on a response to this inquiry. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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