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Print at Oct 2, 2025, 8:29:43 PM

Posted by clogevents at Mar 18, 2023, 7:55:15 PM

Been Debited twice for premium account.
Sorry to post this twice. I spotted the premium area and thought this might be a better place to post this.

I have been debited twice for my premium subscription, once on the 9th March and once on the 18th March. This has been going on since 2019. There was an issue in 2018 when I was charged three times but I think that was resolved and I was refunded. However ever since I have been debited twice with receipts going to different email addresses which is why I didn't pick this up until now. The receipt for 9th March debit goes to the email address of one of admins for the account which is also mine and the receipt for the 18th goes to the email address associated with the log in for the account. As the premium account is showing as starting from 18th it looks like it is the 9th March debit is the spurious one and should be refunded. Please could you refund me the spurious 9th March debits for 2019, 2020, 2021, 2022 and 2023 and prevent future ones. (I can give you these email addresses via email or message but don't want to publish them on a forum in case they get spammed)

Just to be clear, there isn't a second premium account associated with the other email account. There is only one premium account.