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» » » » Post: Re: Been Debited twice for premium account.

Print at Oct 4, 2025, 6:19:25 AM

Posted by clogevents at Mar 21, 2023, 10:35:55 PM

Re: Been Debited twice for premium account.

I think we have this resolved now. I won't go into the details on the public forum, but if you have raised a support ticket I will provide more information there.

I have already raised a support ticket but you haven't resolved it all now. You have only refunded me for taking a second debit in 2023. These double debits have been going on for several years now.

Please would you also refund me for the extra debit in 2022, 2021 and 2020 as requested in my support ticket.

I will also put in a second ticket requesting this again.

UPDATE Second ticket #88923 now submitted with details of the receipt numbers for the receipts in the years where two payments have been taken. The problem seems to go back even further than I originally thought. There have been two payments taken as far back as 2017.