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» » » » Post: Re: Been Debited twice for premium account.

Print at Oct 2, 2025, 1:53:51 AM

Posted by clogevents at Mar 30, 2023, 10:39:12 PM

Re: Been Debited twice for premium account.
I have been using your Contact Us. I have submitted two support tickets so far on this. I get given support ticket numbers but it looks like your support tickets system isn't working. Is there any other way of contacting you besides this forum? Any way that is currently working? I have two Localendar IDs: pennyzero and clogevents. Pennyzero only has a free Localendar account and is an admin for the clogevents premium Localendar account. I have double checked this when I spotted the two sets of payments going out. There is only one premium account - the clogevents one - but two sets of payments have been debited for a number of years. The pennyzero ID is only associated with a free account not a premium so it shouldn't be the cause of the second payment.

It is possible that originally (some years ago) pennyzero was associated with the premium account but then it was changed to clogevents - I don't remember that far back. But there was only ever one premium account running. Clogevents has the premium account and pennyzero only has a free account and it has been like that for quite a few years.