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Forums » List all forums » » Forum: General Discussion » » » Thread: Double Payment Made for Same Subscription |
| Posted by capnhook41 at Jun 12, 2015, 11:34:52 AM |
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Double Payment Made for Same Subscription On May 9th I paid for subscription to extend for another year as subscription was coming due on May 13th. After processing through PayPal, I noticed that my original subscription was auto-paying. I sent email to local support explaining and asking that since the May 13th auto subscribe would likely happen, please cancel my subscription of May 9th and refund back the 9.95 to PayPal. I also canceled that May 9th. I have not received the refund and never had a response to my first email asking for resolution. I realize I made the mistake of inadvertently starting new subscription and not realizing that it would auto subscribe without any action on my part. Please can I get resolution and a refund? Thank you. |
| Posted by jasonsullivan at Jun 12, 2015, 5:34:45 PM |
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Re: Double Payment Made for Same Subscription It appears that one of these has already been resolved by Paypal. ---------------------------------------- Jason Sullivan Support Associate Localendar.com |
| Posted by capnhook41 at Jun 12, 2015, 8:04:17 PM |
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Re: Double Payment Made for Same Subscription Jason, The resolution they provided was to cancel the subscription that was in error. I could not find that there was any refund involved. In fact they indicated that it was a valid subscription - Had LoCalendar received the payment? Do you have record that you provided refund? My account shows the payment but no refund- only cancellation of subscription. Thanks for the help in getting this error resolved. |
| Posted by support at Jun 12, 2015, 11:25:45 PM |
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Re: Double Payment Made for Same Subscription The duplicate payment has been refunded via Paypal ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by capnhook41 at Jun 13, 2015, 11:34:51 AM |
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Re: Double Payment Made for Same Subscription Marc, It is there now. Thanks for the help in getting this resolved. |
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