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Forums » List all forums » » Forum: General Discussion » » » Thread: Premium Services |
| Posted by NCJUSD at Apr 11, 2019, 3:30:47 PM |
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Premium Services My Premium Services auto-renewed on 4/1 - but none of them are working. I received a receipt but my calendar now has ads and submissions are not working. Please advise. I sent an email through contact us but have not received a response. |
| Posted by support at Apr 12, 2019, 12:58:26 AM |
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Re: Premium Services It looks like you have an active subscription for scheduling, but that your main subscription (Webmaster) did not renew. Please see the reply I sent to the support ticket you created. In the meantime, I have enabled a Webmaster-level subscription on your account for the next 30 days. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by NCJUSD at Apr 12, 2019, 5:14:17 PM |
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Re: Premium Services Thank you. I actually looks like you've corrected the issues I was having. Everything seems to be working this morning. Ads have disappeared and the scheduling is working. |
| Posted by support at Apr 12, 2019, 8:39:53 PM |
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Re: Premium Services It appears working because I activated a 30-day window so we could figure this out :) Please make sure to respond to the support ticket response I sent ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by NCJUSD at May 17, 2019, 6:40:07 PM |
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Re: Premium Services Clearly - I didn't read your first message thoroughly and now it's been 30 days and it's not working again. Can you please email me instead? I'm not sure why my it didn't renew. THANKS! -Bridgette |
| Posted by support at May 18, 2019, 1:23:30 AM |
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Re: Premium Services After 4 unsuccessful attempts to retry the charge, Stripe gave up :( The shortest path to resolve this is simply to sign up for a new subscription on the left menu. Can you please open a support ticket using the Contact Us link at the bottom of the page if you want to discuss this further? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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