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Posted by chadwagner at Sep 7, 2006, 2:30:06 PM

Suggestions for using a different company??
Any idea for another calendar subscription if they don't fix this soon? I don't understand how a business can be run with such lack of response or acknowledgment. I was double-charged for my client's subscription fee last summer. Think I ever got the $10.00 back? Nope.

Calendars aren't that difficult to create, according to a friend of mine who is a programmer. I'm sure there are plenty of other companies out there that would be willing to pick all of us up.

Posted by support at Sep 7, 2006, 10:28:00 PM

Re: Suggestions for using a different company??
Fixed. Please see this thread:

http://www.localendar.com/lcf/lcforums/viewthread?thread=1807

As touched upon there: when members deluge us with messages we have 2 options:

1) Respond to them all (we can't post a general message b/c frankly we've tried this in the past and it doesn't work - people just look at the thread where they raised an issue)
2) Fix the problem, then catch up with the posts

We always opt for #2. Frankly, until we fix the problem, posting a lot of "we're looking into it" responses only delays the actual fix.

Regarding your subscription fee; we have always either a) credited your paypal account, or b) offered a refund when there has been a processing error. If you posted a message to the forums, this should have been resolved.

Is the email address on your localendar account the correct one for PayPal as well?
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Marc Higgins
Support Associate, localendar.com
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