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Forums » List all forums » » Forum: Discussion Forums » » » Thread: Been Debited twice for premium account. |
| Posted by clogevents at Mar 18, 2023, 7:55:15 PM |
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Been Debited twice for premium account. Sorry to post this twice. I spotted the premium area and thought this might be a better place to post this. I have been debited twice for my premium subscription, once on the 9th March and once on the 18th March. This has been going on since 2019. There was an issue in 2018 when I was charged three times but I think that was resolved and I was refunded. However ever since I have been debited twice with receipts going to different email addresses which is why I didn't pick this up until now. The receipt for 9th March debit goes to the email address of one of admins for the account which is also mine and the receipt for the 18th goes to the email address associated with the log in for the account. As the premium account is showing as starting from 18th it looks like it is the 9th March debit is the spurious one and should be refunded. Please could you refund me the spurious 9th March debits for 2019, 2020, 2021, 2022 and 2023 and prevent future ones. (I can give you these email addresses via email or message but don't want to publish them on a forum in case they get spammed) Just to be clear, there isn't a second premium account associated with the other email account. There is only one premium account. |
| Posted by support at Mar 21, 2023, 3:59:58 PM |
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Re: Been Debited twice for premium account. I think we have this resolved now. I won't go into the details on the public forum, but if you have raised a support ticket I will provide more information there. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by clogevents at Mar 21, 2023, 10:35:55 PM | ||
Re: Been Debited twice for premium account.
I have already raised a support ticket but you haven't resolved it all now. You have only refunded me for taking a second debit in 2023. These double debits have been going on for several years now. Please would you also refund me for the extra debit in 2022, 2021 and 2020 as requested in my support ticket. I will also put in a second ticket requesting this again. UPDATE Second ticket #88923 now submitted with details of the receipt numbers for the receipts in the years where two payments have been taken. The problem seems to go back even further than I originally thought. There have been two payments taken as far back as 2017. |
| Posted by clogevents at Mar 25, 2023, 9:45:28 AM |
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Re: Been Debited twice for premium account. I've still not had a response to any of my tickets. I have the two sets of invoices and receipts for all the years when I was debited twice. |
| Posted by support at Mar 28, 2023, 8:26:23 PM |
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Re: Been Debited twice for premium account. I still don't see an initial (or subsequent) support ticket. Did you use the Contact Us link? I cannot add attachments, etc here and even if I could we don't post payment details (which may contain partial CC#s) in public areas. I can only share this info via our helpdesk system. I can also add that you have 2 emails making payments on this account (clogevents and pennyzero) and that it appears the owner of the pennyzero address has signed up for subscriptions (and cancelled them) at least 3 times. You might want to check to make sure they know subscriptions auto-renew. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by clogevents at Mar 30, 2023, 10:39:12 PM |
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Re: Been Debited twice for premium account. I have been using your Contact Us. I have submitted two support tickets so far on this. I get given support ticket numbers but it looks like your support tickets system isn't working. Is there any other way of contacting you besides this forum? Any way that is currently working? I have two Localendar IDs: pennyzero and clogevents. Pennyzero only has a free Localendar account and is an admin for the clogevents premium Localendar account. I have double checked this when I spotted the two sets of payments going out. There is only one premium account - the clogevents one - but two sets of payments have been debited for a number of years. The pennyzero ID is only associated with a free account not a premium so it shouldn't be the cause of the second payment. It is possible that originally (some years ago) pennyzero was associated with the premium account but then it was changed to clogevents - I don't remember that far back. But there was only ever one premium account running. Clogevents has the premium account and pennyzero only has a free account and it has been like that for quite a few years. |
| Posted by clogevents at Mar 31, 2023, 8:51:38 PM |
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Re: Been Debited twice for premium account. I have submitted a 3rd ticket on this: # 4565 As you haven't received the other two tickets I am assuming you won't receive this one so I am pasting it here as well. I don't see how pennyzero can have the second subscription as it definitely only has a free account. I've checked and double double checked this! Both pennyzero and clogevents belong to me. Also I've never started and stopped any pennyzero premium subscription 3 times. As stated above, pennyzero only has a free account. There is a possibility it might have had a premium account a very long time ago right at the start before clogevents had it - I can't remember - but there has only been one premium account at any time and it has been with clogevents for many years. Am wondering if there is any possibility that my bank could have started and stopped a dormant premium subscription when my credit card was replaced over the years?? But this doesn't fit with pennyzero having a free account not the premium account? PS If your Contact Us system/Ticket does not seem to be working, could you just email me? |
| Posted by support at Apr 2, 2023, 1:05:41 AM |
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Re: Been Debited twice for premium account. Yes, I will open a ticket with this email. I have a complete report on your account which will show the multiple activities associated with both accounts. I am very curious how you are submitting tickets though (perhaps you can paste the exact link you are using). I see new tickets daily from many users, so there is no reason yours should not be coming through (unless we have an old link somewhere and that is the one you happen to be using) ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by clogevents at Apr 3, 2023, 5:42:22 PM |
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Re: Been Debited twice for premium account. The Contact Us/Ticket link that I have been using is this one https://localendar.com/calendar/contact. It is at the bottom of the Localendar calendar. It does say however "Form submission unrelated to sign-on or subscription activation may not receive a response. Please visit the Online Help or the Support Forums for all other issues." Since my query does not relate to either of the above I have been selecting "other". Maybe I should pretend it is a signup issue? Would that make a difference to getting a response to my tickets? I haven't received an email yet from you yet - I have checked my spam folders. Have you actually sent an email? When I submitted the last ticket on the 31st March I took a screenshot which I am going to try to add here if I can get the image thing to work. I have also taken a couple of screenshots to show that clogevents has a premium account but pennyzero only has a free account PS I don't think the images have worked, so here is a link https://www.flickr.com/gp/129881606@N08/7g5b638yDB to a Flickr album with these screen shots which show the localendar screen on the 31st March when I submitted one of the tickets on this and also the screenshots which that show clogevents has the premium account but pennyzero only has a free account ie only there is one premium account despite being charged twice for several years! Please do email me or show me a way of making the ticket system work as it would be so much easier! |
| Posted by support at Apr 4, 2023, 11:42:34 PM |
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Re: Been Debited twice for premium account. Yes - we sent 2 tickets (to your email) last week. I was wondering if you were away and expected you would respond here (eventually) if you didn't receive them. It's very strange that we are getting tickets from everywhere else but not to you. I'm going to try sending an email from my personal account - keep an eye out for subject "localendar subscription issue" ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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