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Posted by lw-c1 at Jan 24, 2007, 10:12:33 AM

Premium Service
Paid for a premium subscription and can't activate it. Also, I am not getting any response from emails sent.

Posted by support at Jan 24, 2007, 2:20:36 PM

Re: Premium Service
I'm trying to straighten this out, but even the mails you have sent to support don't seem consistent :-(

You have more than a dozen calendars - which is fine - but one of your messages mentioned lw-c1 and another lw-c2. I can't find a paypal receipt for either of these, nor for the different email addresses associated with your calendars.

If you could sign into your paypal account and get the transaction # for the payment you sent, it would be a huge help.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by lw-c1 at Jan 24, 2007, 4:13:07 PM

Re: Premium Service
Replied with email to support@localender.com. If not received, please advise.

Thanks

Posted by support at Jan 24, 2007, 11:00:51 PM

Re: Premium Service
Please make sure to use the Contact Us form on your calendar. General emails to support@localendar usually wind up in the bit bucket b/c of all the spam we receive. The Contact Form messages definitely get through.

I don't see the new message: If you have the PayPal id, can you just post that? It is useless to anyone except you and us.

ALso, what subscription package did you purchase, and for what member logon? I would be more than willing to activate it immediately in good faith, I just don't know which one to do for you sad

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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by lw-c1 at Jan 25, 2007, 6:28:20 AM

Re: Premium Service
I purchased the $129.95 package and thought I did under lw-c1, because I had my other calendars under this. Here is the PayPal info
Date of sign up: Jan. 23, 2007
Subscription Name: Premium Cobrander Deluxe
Subscription Number: S-4AE58775E19372641

Item Number: 5647382910

Subscription Terms:
$129.95 USD for each year

Thanks
PS: Localendar is a great tool, as you can see I have been a user since 2004

Posted by support at Jan 27, 2007, 11:24:04 PM

Re: Premium Service
Ah-ha! It *was*activated correctly, but it is under lw-c.

Please let me know if you have further questions, and thanks for your support! smile

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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news