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Forums » List all forums » » Forum: General Discussion » » » Thread: Cancel Subscription and refund request |
| Posted by thebyrd at Apr 9, 2007, 8:58:01 AM |
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Cancel Subscription and refund request There needs to be an easier method of canceling a subscription service. I have sent numerous e-mails via the contact button and have received no response. I was charged 29.00 on April 6th via paypal and I had already issued a cancellation post previously. My next step is to start a class action suit with the Federal Trade Commission. It is more than just $29.00. The site was great for what I needed and served me well. The cancellation method needs to be updated/changed. Please refund the monies and cancel the subscription. At the very least acknowledge receipt of this post. It is frustrating to not be able to speak with a representative or have ANY contact other than a forum to post. |
| Posted by thebyrd at Apr 10, 2007, 3:16:09 PM |
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Re: Many thanks to customer service I have to say.. the customer service may be a little slow, but they have definitely taken steps to correct the issue I had. |
| Posted by support at Apr 10, 2007, 3:45:36 PM |
Re: Many thanks to customer service ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by listing801 at Apr 11, 2007, 7:10:49 AM |
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Re: Cancel Subscription and refund request Same problem. I did finally get an e-mail from someone named Matt but he has not responded in over a week. help! I really like the calendars but am baffled why there is no customer service response. I have something like 5-6 ticket numbers. Why no customer servce? |
| Posted by Caprine at Jun 20, 2007, 1:30:55 PM |
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Re: Cancel Subscription and refund request You're not the only one to have trouble cancelling this service. Despite my cancellation last year, localendar debited my account again this year. After no response WHATSOEVER from ANYONE at localendar, I contacted PayPal. They informed me how to cancel this "subscription", but localendar STILL won't refund my money. The website I had linked to localendar no longer exists, but localendar is determined to keep my money. Beware new subscribers! Localendar does not respond to e-mails, addressed to either "sales" or "support" if it has to do with "subscriptions".  |
| Posted by support at Jun 22, 2007, 11:42:03 PM |
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Re: Cancel Subscription and refund request Ummm... Again; regarding your emails - if you read the auto-response, you would see that you need to use the "Contact Us" form. And if you read the guidelines on that page..... I need your PayPal transaction or subscription ID to issue a refund. If you would like to provide that rather than spreading your colorful messages, I could assist you. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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