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Forums » List all forums » » Forum: Known Problems » » » Thread: Support Here a Joke |
| Posted by MsHoneyPot at Aug 25, 2007, 4:12:18 PM |
Support Here a JokeI have a masters in IT, so I sorta know what I'm talking about here. After the last format change to events on the calendars, the repeat event reverts to the default, instead of staying at the date originally entered. Before this change, one could enter an event, say, from 8/1 repeating daily until 8/31. When you'd go into update the event to, say, change the begin date to 8/10, the end repeat date of 8/31 would still be there, so one only had to change the begin date. Now, you have to change both, which is a hassle. I submitted this problem to support and they told me I was imagining things, because only a few people had complained about it. Allow me to clarify things for you, support. If a few people are complaining, it's real. Most people won't take the time to complain. That's just human nature. Telling people, especially someone with VAST IT EXPERIENCE, that the problem they are reporting doesn't exist is gross negligence and downright lazy. Hey, did it ever occur to you that a few people are complaining, because it's real? Folks, go over to www.calendars.net. I switched to them and their support is stellar. |
| Posted by support at Aug 26, 2007, 4:52:49 PM |
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Re: Support Here a Joke Alas, that is not an accurate retelling of the events. When MsHoneyPot reported a problem, we first asked her (him?) to check her browser settings. Rather than report on her findings, she blasted us for suggesting it was her problem, and boasted of her "Masters in IT". I suggested that given only 4 members of hundreds of thousands have had an issue, it was a logical assumption to try and diagnose the problem from her end first. We never said she was "imagining things". Those are her words, not ours. MsHoneyPot does not have the facts. "problem they are reporting doesn't exist" We never said the problem didn't exist - but we (unlike MsHoneyPot) can observe the code working for everyone on our servers firsthand. MsHoneyPot simply does not want to believe the problem exists only for her and 3 other members. >Telling people, especially someone with VAST IT EXPERIENCE Alas, if your experience was as vast as you claim, then you would understand the step-by-step process involved in solving technical problems. As Sherlock Homes would say, "First eliminate the impossible, and whatever remains, no matter how improbable, must be the truth." 3 years of enjoying the free service, and this is the appreciation we get. Sheesh! ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by FlaglerGunClub at Sep 28, 2007, 12:59:49 PM |
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Re: Support Here a Joke Marc, you just can't get no respect. Maybe if you changed your name to Rodney Dangerfield, you could make a career of it. Oh, wait, that's already been done. My opinion is that anyone who goes into customer support for any IT company is masochistic. By the way, where IS the "any" key? PS: I think you guys do a great job. |
| Posted by support at Oct 1, 2007, 3:24:19 PM |
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Re: Support Here a Joke Ha ha  You win some, you lose some. Thanks for the laugh. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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